Question

Kernel Panic - how to fix?

Asked by: phrea84

hi

i was using my mac book pro yesterday, installing some updates and i plugged in an external hard drive.  all of a sudden it shut down and now i get this when i boot up?

panic(cpu 0 caller 0x003AA827): Unable to find driver for this platform "ACPI".

Debugger called: <panic>
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0xbe9bdf8 : 0x120d08 (0x3cb134 0xbe9be1c 0x131de5 0x0)
0xbe9be38 : 0x3aa827 (0x3ef700 0x25ed780 0xbe9be68 0x25f8600)
0xbe9be58 : 0x38c5c2 (0x26aa180 0x25d2c80 0x1 0x3bfb47)
0xbe9beb8 : 0x38de41 (0x25d2c80 0x26aa180 0x269e000 0x26a5620)
0xbe9bf38 : 0x38d6a9 (0x25d2c80 0x25f8600 0x0 0xffffffff)
0xbe9bf88 : 0x38edee (0x25d2c80 0x0 0x134c09 0x38ed14)
0xbe9bfc8 : 0x19ac1c (0x25f9e90 0x0 0x19e0b5 0x25ebb70) Backtrace terminated-invalid frame pointer 0x0

Kernel version:
Darwin Kernel Version 8.9.1: Thu Feb 22 20:55:00 PST 2007; root:xnu-792.18.15~1/RELEASE_I386

i ran the hardware test off the cd and it all passed.  I CANT wipe this because i have software that i cant lost (dont have cd's to reinstall)

someone please help! :(

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Asked On
2007-12-13 at 13:24:23ID23022193
Tags

panic

,

kernel

,

fix

Topic

Apple Laptop

Participating Experts
2
Points
500
Comments
11

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Answers

 

by: pheidiusPosted on 2007-12-13 at 15:17:09ID: 20468577

Should not be a very big problem. This has, unfortunately,  been a little to common with recent updates done through the auto updater. From Panther though most of Tiger we could just leave auto update on and just click update  when available, click install, reboot, and no problemo. The real Apple recommended  approach to every update is to make sure that everything is backed up, fix permissions, install, reboot and fix permissions again. The ideal way to fix this is to either have another Mac from which to boot this machine through fire wire target mode or an external drive with a Mac OS  X installation. Once booted from either vantage point you can run various utilities on it to get it up and running again.  I  would recomend going right for the big guns and use Disk warrior 4 unless you are running Leopard cuz I don't think DW is updated yet for Leopard. If you running Tiger than DW will find out if you had any hidden directory errors which caused the meltdown(worst case scenario). Once you can get it to boot again on its own, you can fix permissions and download the manual update dmg from Apple and install that.  For whatever reason, the manual update completely replaces updated files. If you have no other way to boot the Mac externally then try booting it in Safe mode and or single user mode and run fsck. If it boots, then do the manual update reinstall.
http://homepage.mac.com/geerlingguy/mac_support/mac_help/pages/0009-fsck_su_disk_repair.html

 

by: phrea84Posted on 2007-12-13 at 15:22:00ID: 20468605

i have another notebook i can use.  is there a demo of disk warrior i can use?  also, how do i get into target mode?

 

by: pheidiusPosted on 2007-12-13 at 16:13:56ID: 20468862

Just connect the two Macs with a firewire cable with the bootable mac on and the nonbootable  one off. Then power on the  problematic one while holding down the t key. A t will appear on the screen of the problematic one and then its drive will appear on  the desktop of the good one. As far as DW goes no it does not have a demo but it is well worth buying. It should be number one in any Mac's owner's bag of tricks. I suppose you could try to grab one off the p2p file sharing networks but please buy it as it is good software that should be supported. Again, you could try the fsck command before trying anything else.

 

by: phrea84Posted on 2007-12-13 at 18:35:25ID: 20469366

can you explain the fsck command?  i booted up the nonbooting mac and have the firewire drive on my desktop.

 

by: phrea84Posted on 2007-12-13 at 19:53:26ID: 20469630

i was able to get a copy of diskwarrior and rebuilt the hard drive, but i am still getting this.

any ideas?  could this be hard ware?

 

by: pheidiusPosted on 2007-12-13 at 20:31:37ID: 20469745

On the positive side since you can boot to target mode you can move off any software you don't have backups of. . You have to see if your machine will boot into single user mode to run it.
Steps to Enter Single-User or Verbose Mode

      1. Shut down the computer if it is on.
      2. Press the power button to start the computer.
      3. Immediately press and hold the Command (Apple) key and one of the following:
          o the "s" key for single-user mode.
          o the "v" key for verbose mode.
      4. To exit single-user mode type: reboot
      5. Press Return.
if you can get into single user mode then:
# At the command-line prompt, type /sbin/fsck -fy
# Press Return. fsck will go through five "phases" and then return information about your disk's use and fragmentation. Once it finishes, it'll display this message if no issue is found:

    ** The volume (name_of_volume) appears to be OK

If fsck found issues and has altered, repaired, or fixed anything, it will display this message:

    ***** FILE SYSTEM WAS MODIFIED *****
http://docs.info.apple.com/article.html?artnum=106214
There are other steps with fsck you cab try in this article.

 

by: skisessionPosted on 2007-12-13 at 20:35:33ID: 20469758

Let's keep this easy. Have you booted from the original system disk and performed an Archive & Install? In your case this should let you boot again. Run Disk Utility & Permissions Repair, then try the Updates again.

 

by: phrea84Posted on 2007-12-13 at 21:07:59ID: 20469850

i copied all the software off and am doing an archive and install as we speak.    prior to this, i did run a disk utility permissions repair and it did repair.

i hope i can get back up to my desktop and copy this software over.  

ill post back once this is done copying

 

by: phrea84Posted on 2007-12-13 at 23:32:03ID: 20470240

hi

i got it fixed.  im not sure what fixed it --whether it was the archive/install or the disk permission reset and diskwarrior

after the archive/install finished, it took me right back to my desktop with all the icons.  all the programs work too!

thanks alot for the help guys.  how should i give the points away?  can i give you both 500?

 

by: pheidiusPosted on 2007-12-14 at 12:06:49ID: 20474061

No,just split it if you want as you are not sure what fixed it. On the other hand I would still strongly advise that you repair permissions and reinstall the manual update that caused the problem in the first place. This will give you a full copy of all update files. As of now, I am no longer using their auto updater as these problems are becoming too frequent.

 

by: phrea84Posted on 2007-12-14 at 12:20:20ID: 20474162

i did repair permissions and reinstall the update.  i got nervous after installing it becdause the icon just kept spinning after the reboot.  about 5 minutes later, it all came back.

i also set updates to download and notify.

thanks again!

20120131-EE-VQP-002

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