Question

Wireless networking with Macbook Pro

Asked by: skiere5

Hi all,
Just picked up the new Macbook Pro for my daughter and it keeps losing its wireless connection when it's in her bedroom even though there is an AP in the next room.
I haven't been able to identify why this is happening but can confirm that this does not happen with a Windows client; also note that the SSID is not being broadcasted.

I have tried to manually configure the network but the settings do not remain after log off and one more thing to note, my daughter is not an administrator on the machine.

Please advise if I have left out any details needed to help troubleshoot this.

Thanks in advance for your help.

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Asked On
2009-03-20 at 09:50:28ID24250015
Tags

SSID

Topics

Apple Laptop

,

Wireless Technologies

Participating Experts
2
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500
Comments
5

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Answers

 

by: Frosty555Posted on 2009-03-20 at 10:07:30ID: 23941406

Not being an administrator shouldn't make a difference. This is a hardware problem.

First thing to do is simplify your wireless network. Turn off security. Broadcast the SSID. See if you can connect then.

If that's not the issue it's a signal strength or signal-to-noise-ratio issue.

Download MacStumbler: http://www.macstumbler.com/

It will allow you to analyze the signal strength of the wireless networks nearby, and (if your network card supports it) the signal to noise ratio. You can see it in a nice graph. You get far better granularity than the little "wireless icon" in the top bar, which really is only useful for being pretty.

Then you can walk around with the laptop and figure out where your deadspots are, and where you get signal and where you don't. There could be metal pipes, ducting, electrical wire, concrete etc. in the wall that reflect or obscure the signal.

Check to see what strength you get when you're in the same room.
Check what you get when the AP is in the doorway of the room.
Check if you get good strength when the computer is right next to the wall, and the AP is directly on the other side.

You'll quickly be able to profile where your signal is dropping out.

 

by: jhyieslaPosted on 2009-03-20 at 10:09:01ID: 23941426

The first thing I would check is that the access point has it's radio transmit up to 100%... note that not all AP's have a way to adjust that.

Second, do you have a cordless phone in the same GHz range as the AP... could be interference from that.  You might also try istumbler (www.istumbler.net) to check for other wireless networks that may be overpowering yours.

Third, if you're running WEP/WPA/WPA2, temporarily turn it off and see if the connection improves.

Fourth, buy an Airport base station instead of what you're using now.  I used to have a Proxim AP (a very nice commercial-grade product) and I had trouble connecting to it even in the next room.  Went to an Airport Extreme (Express might work for you) and I have never lost connection to it.

 

by: Frosty555Posted on 2009-03-20 at 10:09:49ID: 23941439

Sorry, link I sent you for macstumbler is for the v2.0 beta which you can't download yet. And sadly, MacStumbler doesn't have a graph. Just numbers. Only the windows version NetStumbler has the graph. Oh well.

Get it here: http://download.cnet.com/MacStumbler/3000-2094_4-10213945.html

 

by: skiere5Posted on 2009-03-20 at 10:22:32ID: 23941590

Thank you both for your replies...both offer very good suggestions.

1) I already tried macstumbler (forgot to mention that) and the app kept crashing upon launch.

2) It is discouraging to have to disable WPA since it works on every other client in the house but I agree it is a good troubleshooting step.

I will try these solutions and get back to you.

Thanks

 

by: Frosty555Posted on 2009-03-20 at 10:31:18ID: 23941678

WPA introduces extra complexity, best to turn it off until you have everythign working, then introduce it and see if it causes problems.

If MacStumbler didn't work, there's a competitor for it called iStumbler which might do the trick.

http://www.istumbler.net/

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