Question

Video chat (iChat to AIM)

Asked by: himrich

I bought a new firewire webcam specifically to use with AIM 5.5 on a PC I have in the house so when I am on the road with my Powerbook I can video chat with my family. So far I have had very limited success in getting it to work. Following is what I have experienced.

The PC is running XP and according to the manufacturer of the camera uses the default (generic) driver in XP to see the camera. It does see the camera for all of it's proprietary programs. It also sees the webcam when I set the Video/Audio options under AIM prefs. However, when I go to use the camera in video chat (and this is where if you haven't used AIM I may lose some of you) it returns the message "Camera Not Found" under the tab "My Camera" yet I can see the video from the Mac under the "My Buddy" tab. The Mac end cannot see the video from the PC and there is no little green video camera in iChat next to the PC users name.

So, earlier I said I had limited success. I contacted another PC user running AIM 5.5 and opened a video chat. Once again I got the "Camera Not Found" msg but they could see me, unlike my experience on the Mac, and I could see them, just not myself (inset or under My Camera tab).

What would be ideal is if someone out there has the same setup, i.e. Pyro webcam and AIM 5.5, but I would settle for any leadership in this manner. I have run out of ideas. I have placed this story on 6 HELP sites (PC and Mac) and received nothing of substance.

Searching the web has returned nothing of substance either. So anyone out there that can help me?

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2004-04-21 at 13:16:42ID20962550
Tags

video

,

aim

,

ichat

,

chat

Topic

Networking Hardware for Macintosh

Participating Experts
3
Points
0
Comments
16

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. WebCam Chat
    Hi All experts I raised this question earlier also but did not get any answer and closed the question.. Now i am here again to ask a very simple question for experts.... I have to implement a webcam chat on one of my sites, and i want to know how can i do it using PHp as my ...
  2. Video/audio chat Mac-PC
    Hi, this question was asked a few years ago, but it has not helped me solve my problem; which is how to set up video/audio communication on my Mac to be able to chat with PC friend. Old thread: http://www.experts-exchange.com/Hardware/Mac_Communications/Q_10266062.html I'm ...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: weedPosted on 2004-04-21 at 21:10:23ID: 10885398

It sounds like they have firewall issues. They are behind a firewall that is blocking the ports used for the video stream. Gotta figure out what AIM 5.5 uses, and open those ports on the firewall. Should fix it.

 

by: himrichPosted on 2004-04-21 at 22:10:13ID: 10885597

Thanks Weed, but how do I find out which ports are used by AIM?

Rick

 

by: weedPosted on 2004-04-21 at 22:32:42ID: 10885683

Well, AOL isnt much help at all..heh. Their documentation says "1024 through 5000" which is KINDA wide. Give it a shot though.

 

by: himrichPosted on 2004-04-22 at 07:11:20ID: 10889087

I saw that note also, but they don't me the HOW. I am a pretty experienced computer user but when it comes to something like this I am a total novice. I suspect I go into the Network control panel but am afraid to experiment and totally mess things up.

I'm using XP. Can you point me to some step by step instructions on how to do this? Thanks.

Rick

 

by: weedPosted on 2004-04-22 at 08:33:53ID: 10890125

Im no PC user so couldnt walk you through that aspect. It may not even be a firewall on the PC. It may be on a router between the PC and it's net connection.

 

by: himrichPosted on 2004-04-22 at 08:54:58ID: 10890401

Thanks weed. I guess I'm just going to have to give up on this adventure. I have not been able to get help on PC sites either. I hate PCs with a passion. The only reason we have this thing in the house is on account of my wife's company's refusal to support the Mac. But keeping it running takes up way too much of my time. If it weren't for my Powerbook I would go nuts.

Regards,
Rick

 

by: weedPosted on 2004-04-22 at 08:59:20ID: 10890455

If they wont support Mac, force them to support the PC, and get them to tell you how to open those ports.

 

by: himrichPosted on 2004-04-22 at 10:10:01ID: 10891257

Found something finally. For everyone else facing this question go to: http://www.microsoft.com/security/protect/ports.asp

 

by: Computer101Posted on 2004-05-20 at 16:13:12ID: 11122661

PAQed, with points refunded (125)

Computer101
E-E Admin

 

by: JacksonGallowayPosted on 2004-09-05 at 10:45:29ID: 11985019

Howdy,
I just paid the 10 bucks for the anwser to this question and I found out more info before I paid the 10 bucks! Check this page out for more info, it should help.
http://docs.info.apple.com/article.html?artnum=93208
I am also haveing the video problem. Anyone have a solution?
Thanks,
Jackson

 

by: weedPosted on 2004-09-05 at 11:09:41ID: 11985091

Except that page is concerning iChat, not AIM. The firewall he's talking about is on a PC, running AIM. Nothing to do with iChat. Gotta read the question before you complain.

 

by: JacksonGallowayPosted on 2004-09-05 at 13:50:45ID: 11985733

Weed,
The Ichat and Aim use the same ports, that is why I sent the link. himrick, disable QoS Packet Scheduler, and turn off your firewall, or open the ports up that are in the link I sent. Make sure you are running SP2 and the latest versions of Aim and Ichat (for the mac person).
That is how i got mine to work, and I had the similar to yours.
Thanks,
Jackson

 

by: JacksonGallowayPosted on 2004-09-05 at 13:54:00ID: 11985743

Also, run the correct driver from the manufacturer, and verify the camera does work with some sort of software other than Aim.
Thanks,
Jackson

 

by: himrichPosted on 2004-09-06 at 04:08:33ID: 11988665

Got it working, Hooray!!!!

Thanks guys.

 

by: himrichPosted on 2004-09-10 at 06:52:20ID: 12026575

Well I have a partial solution but sure would like to figure out a better way. I now have the Pyro firewire camera and a Logitech USB camera connected to my XP machine. I have AOLIM setup to use the firewire camera and it WORKS! No problem, right? Not really. When I remove the USB camera the firewire camera no longer works in AOLIM. It wtill works with it's propritory programs and MSN though. I want to move the USB camera to my daughter's computer so would like to fix this problem of the PYRO not working on it's own.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...