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8.0

Gmail (but not other sites) is slow. Is it Gmail? Our computers? Our connection? How do we know?

Asked by kpolacek in Networking Hardware for Macintosh, Miscellaneous Networking, Email Protocols

Tags: gmail email connection network mac pc

We tested our internet speeds and it reported 6 mps download 1 mps upload.

On the Macs (10.4.11 PowerPC G5 and a 10.5.7 Intel Core Duo MacBook Pro)
1. We are unable access our Gmail accounts at http://mail.google.com/mail/.
2. Can't on either Firefox or Safari.
3. This is true for the regular version and the "html for slow connections" version.
4. On the G5, upgraded Firefox from 3.0 to 3.5.  Cleared cache. Lowered memory for cache storage.  No improvement.
.5 Can quickly access other email sites (Outlook) as well as high traffic sites (CNN.com; PerezHilton.com) with no trouble.


On the PC (HP Pavillion dv6000).
1. Gmail occasionally loads, but only after several minutes.
2. If it does load the inbox, reading specific messages and/or sending messages is extremely slow, if at all.

On all three computers:
1. We are able to stream video from sites like Hulu and Netflix.
2. We are able to visit high traffic sites.
3. We can do anything else, but can't check our Gmail.

Is it our computers? Is it our ISP?  Our connection? The physical cable wire that comes to our house? Gmail? Google? Our routers? Some kind of security setting?

Note: We ARE able to successfully and quickly connect to our Gmail accounts while at work (i.e. on other computers).

Please help.

[+][-]10/31/09 12:38 PM, ID: 25711208Accepted Solution

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About this solution

Zones: Networking Hardware for Macintosh, Miscellaneous Networking, Email Protocols
Tags: gmail email connection network mac pc
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Solution Provided By: strung
Participating Experts: 2
Solution Grade: A
 
[+][-]10/31/09 09:06 AM, ID: 25710252Expert Comment

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