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6.8

iPhone 3G can not connect to Exchange 2003

Asked by WilsonJ in iPhone, Exchange Email Server, Email Servers

Tags: Microsoft, Exchange, 2003, iPhone 3G

Hello Experts,

I've been trying to integrate the new iPhone 3G into our enviroment and it is driving me crazy, it is becoming a nightmare.

My setup is as follows Microsoft Exchange 2003 SP2 running in a DELL PowerEdge 2600 with Windows 2000 server SP4.


I had enable and configured OWA succesfully with no SSL for years, before the nightmare started. Normally employees outside the office could login by typing hhtp://external IP address of the exchange server/exchange username and password and bingo you can see your inbox.

When I started the iPhone configuration I read many articles with mix information about needing the SSL certificate some said you do some said you do not. well after many failed attempts to connect without having the ssl certificate I decided to secure the OWA and created my own sefl-signed certificate. that worked fine for OWA but still no iPhone connection to the Exchange . I got fed up with the "not trusted certificate error" and decided to purchase one from network solutions.

Things got really confusing with the self-signed creation and purchase of the SSL certificate. I'm not sure how OWA is suppose to be setup or accessed, after purchasing the trusted certiciate. i can log into OWA by typing https://mail.domainname.com/exchange I am not sure if this is the correct configuration because everywhere i read it says to type https://servername.domainname.com but when I type this I get my firewall login screen. I'm not sure if this has anything to do with the MX record for my domain which points to mail.domainname.com instead of servername.domainname.com

Bottom line this is the configuration i have for the iPhone

E-mail = username@domainname.com
I have tried different variations in the server field and here are the results
Server = mail.domainname.com   result (Exchange account verification failed)
Server = mail.domainname.com/exchange  result (Exchange account verification failed)
Server = servername.domainname.com/exchange result (Exchange account verification failed)
Server = servername.domainname.com result (Window pops up saying Unable to Verify Certificate once I press Accept then it displays (Exchange account verified) then it takes me to the next step which is (Select info to syncronize using exchange) everything is ON click on save and nothing happens i can not send or received or sync contacts and calendars.

Username = username or domainname\username

The last thing i read was that i needed to install the certificate in the iPhone which i just did and it got me no where, i am still getting the same results.

Nothing seems to work i have enable and disable the  wireless connection from the iPhone to the office router and use the 3G from AT&T

This is very frustrating because i am not getting any errors just a "Can not Send E-mail An error occurred while delivering this message" when i tried to send a test e-maill from the iPhone.

Any Help will be greatly appreciated.

WilsonJ
[+][-]08/30/08 05:21 AM, ID: 22351510Administrative Comment

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About this solution

Zones: iPhone, Exchange Email Server, Email Servers
Tags: Microsoft, Exchange, 2003, iPhone 3G
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Solution Provided By: WilsonJ
Participating Experts: 4
Solution Grade: A
 
[+][-]09/11/08 12:20 PM, ID: 22453583Expert Comment

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