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5.8

"Cannot Connect To Server" Error

Asked by L1Technology in iPhone

Tags: Apple, iPhone, 3G, 2.1 Software

I didn't see this specific problem discussed, at least with my particular issue. I am able to setup my Exchange account without any problem... I do get a message pop up twice saying that my SSL configuration could not be verified, or something to that effect, and I just hit accept twice and the account is setup successfully. I'm guessing this is because we have self-signed certificates or something to do with that (from what IT has told me). However, after a few hours goes by, I get the "cannot connect to server" message. I figured out that I can resolve this by going in and checking SSL to 'no' and then my account starts magically sync'ing up again. Several hours later (up to a day sometimes) I get the error again. I go back in and switch SSL to 'yes' and it sync's back up again. Basically I keep having to go back in to my settings and flipping it on or off to get it to sync.

Does that make any sense? I read somewhere where you could install a certificate on the phone itself, but I don't know much about that or what I need to do exactly. Has anyone been able to configure Exchange on the iPhone so that it works seamlessly without any issues or disconnects? This is my one beef with the iPhone and I know there are countless posts out there with a million different ideas for fixing the problem but none appear to have been successful. Any help or direction would be greatly appreciated!

By the way, we're running Exchange '03 with SP2 if that makes any difference.
[+][-]11/07/08 08:51 PM, ID: 22910982Accepted Solution

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About this solution

Zone: iPhone
Tags: Apple, iPhone, 3G, 2.1 Software
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Solution Provided By: L1Technology
Participating Experts: 1
Solution Grade: A
 
[+][-]10/27/08 09:30 AM, ID: 22814172Author Comment

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[+][-]10/29/08 03:34 PM, ID: 22836454Author Comment

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[+][-]11/03/08 12:45 PM, ID: 22870900Author Comment

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