Question

iPhone photo recovery

Asked by: Leorsky

I downloaded a software upgrade to my original iPhone and something went wrong. The phone is giving me the option only of restoring the original settings, which I did not do. Is there any way to recover my photos?

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2008-11-28 at 20:58:53ID23943373
Topics

iPhone

,

Apple Software

Participating Experts
1
Points
500
Comments
9

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. How to recover photos & data from and iPhone that is in re…
    I've got an iPhone which has photos on it that I would like to recovery. The problem is that the phone is in recovery mode and when I connect it to my computer with iTunes installed it says it has to restore it in order for the phone to work again. Obviously restoring the pho...
  2. Restore photos from restored Iphone to windows xp
    I have just downloaded the new firmware 2.0 for Apple's IPhone. However after it finished installing it, everything on the phone was deleted. I have lost over 800 personal photos. Is there a way of using some kind of data recovery software to retreive the photos via windows x...
  3. How to recover deleted photos on iPhone?
    Does anyone know how to recover the photos that were accidentally (by my kido) deleted from Camera Roll? I don't have them on my Mac as i haven't synchronized my iPhone recently. If iPhone runs MacOS it should have somewhere sth like Trashcan. Your help will be appreciated.
  4. iphone sync won't copy all photos onto iphone
    Hi, I'm using a Mac with OS-X (10.5.8) and iTunes (8.2.1(6)) and an iPhone (original (2G) phone running version 3 of the OS). When I sync the phone, it says I have (roughly) 120MB free. I have a selection of folders of photos to sync to the phone. iTunes will only copy SO...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: eoinosullivanPosted on 2008-11-29 at 01:30:15ID: 23059136

This is a great little tool that allows you to explore the contents of your iPhone backups to recover data

http://supercrazyawesome.com/

 

by: LeorskyPosted on 2008-11-30 at 10:44:26ID: 23064255

But I do not have any backups. The photos are in the iPhone.

 

by: eoinosullivanPosted on 2008-12-01 at 00:53:16ID: 23066949

Before instaling the system update software, iTunes automatically performs a quick backup of the iPhone.  Even though you may not know it ,.. there should be backups hidden on your computer.

I assume that the photos were on the iPhone BEFORE you had the failed system update.

 

by: LeorskyPosted on 2008-12-02 at 17:55:30ID: 23082554

Hi, and thanks. Yes, of course, the photos were on the iPhone before I had the failed system update. I was told that iTunes did not do a backup. If it does, then the photos could well be on my computer???!!! How could I search for them?

 

by: LeorskyPosted on 2008-12-24 at 06:02:48ID: 23240009

Hi, Eoin. I found a file on my computer that is called iPhone backup extractor.app.zip and has 607 KB.  I was just thinking... in the meantime, I got another iPhone (3G)... Could I try to sync that new iPhone with this file, so as not to risk doing anything to my old iPhone where all the photos were? Could the photos possibly be in this file? Thanks. -- Leor

 

by: eoinosullivanPosted on 2008-12-24 at 07:44:59ID: 23240503

The file iPhone backup extractor.app.zip - is something you downloaded from here - http://supercrazyawesome.com
It is a program that allows you to extract data from iPhone backups - it works on OSX only.

If you open the ZIP and run the APP file it will look for the iPhone backup files which are located here on OSX
/Users/yourusername/Library/Application Support/MobileSync/Backup

If you are on Windows you can look for backups here
C:\Documents and Settings\ yourusername\Application Data\Apple Computer\MobileSync\Backup

You might want to speed things up and just get a small application called CopyTrans
http://www.copytrans.net/copytrans.php
 .. or specifically CopyTransPhoto
http://www.copytrans.net/copytransphoto.php


See this article for a review of the various tools
http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-computer/P2

 

by: eoinosullivanPosted on 2008-12-24 at 09:24:43ID: 23241066

On the new iPhone ..
1. You can't synch the new iPhone to an old backup file .. as far as I know .. your new iPhone will be separate from the old iPhone in iTunes.  You can have multiple iPods and iPhones synch with the same iTunes.

 

by: LeorskyPosted on 2008-12-24 at 10:55:57ID: 23241473

OK, Eoin, so you are fairly confident that the photos are in my backup file in my computer. My iPhone tells me to connect to iTunes and shows the yellow triangle with exclamation mark in it. I'm reluctant to connect to iTunes because I'm afraid that if in fact the only place the photos exist are in the iPhone, I might lose them by connecting to iTunes. I'd like to proceed in the most cautious way possible. I have 1500+ family photos that I don't have anywhere else, unless indeed, as you say, they are in that backup file. So, I think I could maybe make a copy of the backup file onto a CD, and then open that file, and I wonder if the photos would appear on my computer? Thanks again. -- Leor

 

by: eoinosullivanPosted on 2008-12-24 at 14:58:22ID: 23242214

If you have a mac and OSX .. you can make sure iTunes is NOT open .. open iPhoto andyou should be able to IMPORT all photos from your iPhone.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...