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7.7

iTunes  on OS X can not connect to 1st generation iPhone

Asked by bamcca in iPhone, Apple Laptop, Mac OS X

Tags: Apple, iTunes, 8.02 (20), Running under OS X 10.5.5, iPhone, 1st generation, OS ver. 2.2 (5G77) Modem Firmware 0.4.05.04_G, USB Connection, "iTunes could not connect to the Phone because an unknown error occurred (0xE8000001)"

When I connect  my 1st generation iPhone via USB to my 15" MacBook Pro (Intel Core 2 Duo - 2007 era) it generates the error message "iTunes could not connect to the Phone because an unknown error occurred (0xE8000001)".  The iPhone had previously connected for over a year with the same hardware.  Resetting/restarting the iPhone and computer had no effect.  Changing the USB port on the laptop had no effect. Resetting "All Settings" in the iPhone had no effect.  Deleting the personal preference file com.apple.iTunes.plist on the laptop had no effect.  An older iPod video connects and syncs without error.

Any troubleshooting suggestions short of a complete wipe and restore of the iPhone would be appreciated.
[+][-]12/16/08 07:37 AM, ID: 23184506Accepted Solution

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About this solution

Zones: iPhone, Apple Laptop, Mac OS X
Tags: Apple, iTunes, 8.02 (20), Running under OS X 10.5.5, iPhone, 1st generation, OS ver. 2.2 (5G77) Modem Firmware 0.4.05.04_G, USB Connection, "iTunes could not connect to the Phone because an unknown error occurred (0xE8000001)"
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Solution Provided By: ParadiseITS
Participating Experts: 2
Solution Grade: B
 
[+][-]12/13/08 05:43 PM, ID: 23166206Expert Comment

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[+][-]12/14/08 12:17 PM, ID: 23169154Expert Comment

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[+][-]12/15/08 05:22 AM, ID: 23173030Author Comment

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[+][-]12/15/08 05:45 AM, ID: 23173207Expert Comment

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[+][-]12/15/08 06:17 AM, ID: 23173462Author Comment

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[+][-]12/15/08 06:24 AM, ID: 23173527Expert Comment

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[+][-]12/15/08 06:25 AM, ID: 23173542Expert Comment

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[+][-]12/15/08 08:10 AM, ID: 23174715Author Comment

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[+][-]12/15/08 09:16 AM, ID: 23175507Expert Comment

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[+][-]12/15/08 12:29 PM, ID: 23177435Author Comment

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[+][-]12/15/08 12:35 PM, ID: 23177492Expert Comment

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[+][-]12/16/08 07:22 AM, ID: 23184364Author Comment

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