Check your configuration against this: http://support.microsoft.c
Also check this is not happening: http://support.microsoft.c
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Question
New SSL Certificate breaks iPhone access to Exchange 2003
I have been running SBS2003 with Exchange and iPhones successfully for about 6 months. Our OWA SSL Certificate expired and I revoked it and created a brand new certificate. The installation of the new SSL certificate went great on the server and OWA access was promptly restored. The new certificate is the $29 one from Godaddy and I have followed all instruction to install correctly on the Server.
All remote machines and internal machines can access OWA and you can access OWA on the iphone using Safari.
However, for the life of me I cannot get any email to download from the exchange server (which was working fine yesterday) I have tried rebuilding the exchange virtual directories, removing the profile on the iphone for the SSL cert. I have tried copying the new cert to another email account on the iphone and installing it but the result it all the same.
I get no error when trying to access the emails, it just looks like its going to connect and then says updated. No folders are present except the inbox. Recently I have been getting CANNOT GET MAIL message on iPhone saying The connection to the server failed.
Can anyone help with this? My gut feeling is that there is some problem with Exchange Activesync and the new certificate, but then again I havent had any success in 8 hours!!??
Thanks in advance
Ryon.
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Answers
Hi,
Can you try running the active sync test @ www.testexchangeconnectivi
Hopefully this will point out what is going wrong..
Testing Exchange Activesync for host https://parimp.co.nz/Micro
Exchange Activesync test Failed
Test Steps
Attempting to Resolve the host name parimp.co.nz in DNS.
Host successfully Resolved
Additional Details
IP(s) returned: 203.97.205.12
Testing TCP Port 443 on host parimp.co.nz to ensure it is listening/open.
The port was opened successfully.
Testing SSL Certificate for validity.
The certificate passed all validation requirements.
Test Steps
Validating certificate name
Successfully validated the certificate name
Additional Details
Found hostname parimp.co.nz in Certificate Subject Alternative Name entry
Validating certificate trust for Windows Mobile Devices
The test passed with some warnings encountered. Please expand additional details.
Additional Details
Certificate is only trusted on Windows Mobile 5.0 AKU2 (MSFP) and later. Windows Mobile 5.0 devices will not be able to sync. Root = E=info@valicert.com, CN=http://www.valicert.com
Testing certificate date to ensure validity
Date Validation passed. The certificate is not expired.
Additional Details
Certificate is valid: NotBefore = 8/27/2009 1:08:06 AM, NotAfter = 8/27/2010 1:08:06 AM
Testing Http Authentication Methods for URL https://parimp.co.nz/Micro
Http Authentication Methods are correct
Additional Details
Found all expected authentication methods and no disallowed methods. Methods Found: Basic
Attempting an Activesync session with server
Errors were encountered while testing the ActiveSync session
Test Steps
Attempting to send OPTIONS command to server
OPTIONS response was successfully received and is valid
Additional Details
Headers received: MicrosoftOfficeWebServer: 5.0_Pub
Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward
Content-Length: 0
Date: Sun, 30 Aug 2009 21:52:57 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Attempting FolderSync command on ActiveSync session
FolderSync command test failed
yes i have done that and tried it on another phone, all 4 of our iphones cannot connect at present, since around friday. I just reran the connectivty tests and got one other error this time about "Testing Http Authentication Methods"
Test Details
Copy to Clipboard Expand/Collapse
Testing Exchange Activesync for host https://parimp.co.nz/Micro
Exchange Activesync test Failed
Test Steps
Attempting to Resolve the host name parimp.co.nz in DNS.
Host successfully Resolved
Additional Details
IP(s) returned: 203.97.205.12
Testing TCP Port 443 on host parimp.co.nz to ensure it is listening/open.
The port was opened successfully.
Testing SSL Certificate for validity.
The certificate passed all validation requirements.
Test Steps
Validating certificate name
Successfully validated the certificate name
Additional Details
Found hostname parimp.co.nz in Certificate Subject Alternative Name entry
Validating certificate trust for Windows Mobile Devices
The test passed with some warnings encountered. Please expand additional details.
Additional Details
Certificate is only trusted on Windows Mobile 5.0 AKU2 (MSFP) and later. Windows Mobile 5.0 devices will not be able to sync. Root = E=info@valicert.com, CN=http://www.valicert.com
Testing certificate date to ensure validity
Date Validation passed. The certificate is not expired.
Additional Details
Certificate is valid: NotBefore = 8/27/2009 1:08:06 AM, NotAfter = 8/27/2010 1:08:06 AM
Testing Http Authentication Methods for URL https://parimp.co.nz/Micro
The test passed with some warnings encountered. Please expand additional details.
Tell me more about this issue and how to resolve it
Additional Details
The following authentication methods are enabled but are not allowed Authentication methods for this service. Methods: Negotiate, NTLM
Attempting an Activesync session with server
Errors were encountered while testing the ActiveSync session
Test Steps
Attempting to send OPTIONS command to server
OPTIONS response was successfully received and is valid
Additional Details
Headers received: MicrosoftOfficeWebServer: 5.0_Pub
Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward
Content-Length: 0
Date: Mon, 31 Aug 2009 08:40:10 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Attempting FolderSync command on ActiveSync session
FolderSync command test failed
Tell me more about this issue and how to resolve it
Additional Details
Exchange Activesync returned an HTTP 500 response.
Exactly the same as here with the resolution being the post I posted earlier.
As long as all the virtual directories are configured as per the link in my first post this should work.
See here for similar questions with the resolutions being the same as the ones I have offered:
http://www.experts-exchang
http://www.experts-exchang
also have a look here: http://support.microsoft.c
is there anything in the application event log?
I just went through this link again right now.. http://support.microsoft.c
I have also gone through article http://go.microsoft.com/fw
Event Type: Error
Event Source: Server ActiveSync
Event Category: None
Event ID: 3031
Date: 31/08/2009
Time: 9:26:49 p.m.
User: PIL\xxx
Computer: PIL001
Description:
The mailbox server [PIL001.pil.local] does not allow "Negotiate" authentication to its [exchange] virtual directory. Exchange ActiveSync can only access the server using this authentication scheme. For information about how to configure Exchange virtual directory settings, see Microsoft Knowledge Base article 817379, "Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or forms-based authentication is required for Exchange Server 2003" (http://go.microsoft.com/f
demazter,
I have followed this article:
http://www.experts-exchang
I then followed this part "If you are not using the settings as mentioned above, then you need to ensure the Exchange Virtual directory has "Windows Integrated Authentication" enabled under IIS Manager."
I enabled this and now the iphone is working, which is great!!!
Just curious, does this mean that the GoDaddy cert is not working on the iphone connections, just OWA? Is this setup secure?
Thank you so much for all your time on this. Really appreciated!!!
Ryon
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by: demazterPosted on 2009-08-27 at 22:30:31ID: 25205124
Download the configuratio tool and install the new certificate on the phone: http://www.theiphoneblog.c