iPhone doen't synchronize with exschange. Successfully verifed account, but no items copied.

I push settings>>Mail, contacts, Calendars>>MyAccountName>> I do not see round arrow button on the bottom left hand side of the screen. Where is it?

from the home screen select mail this will take you into your mail account.
There is a small round arrow on the bottom left of the screen in here.

Ok I see.

So. It is sad -the connection to the server failed-

My settings:

email: the default e-mail that is in AD Users and computers snap-in on Exchange. It is FirstName.Secondname@domain.ua

Server: ip of exchange server

domain: I tried Fabricam . Also tried Fabricam.kiev.ua (fabrikam is example)
username: FirstName.SecondName. I tried also FirstName.SecondName@Fabricam.kiev.ua and FirstName.SecondName@Fabricam.ua
Password: password to login to computer
Description: FirstName.Secondname@domain.ua

Use SSL: I tried both settings

Oh, sorry. It is not what it sad. It sad -the connection to the server failed- because of wrong proxy settings. Internet didn't work either. So I changed proxy settings, Internet on iPhone work well and the behaviour is like this:

- when I enter my account, Inbox and push round arrow button on the bottom left hand side of the screen. It says in the bottom of the screen that inbox was updated, but no massages arrive (I have hundreds of massages)
- if I compose a new letter and try to send it it says -Cannot send mail. An error occured while delivering this massage-, when I click round arrow button on the bottom left hand side of the screen it hangs up on sending mail.

I have suggestion: may be it is do to presence of proxy in our Internetwork. Is it possible to bypass proxy for some addresses in iPhone?

when you access webmail via Outlook Web Access does this work? Do you use https or http?
Do you get a certificate error?

The settings should be

email: your primary e-mail address
server: url used to access OWA without the http/s part
domain: your local domain name that you use on your network
username: the username that appears under the account tab in active directory

Thank you for help!

Can you try disabling the wireless connection and use the mobile provider?

demazter:
Abaout domain name
Should it be in NetBios form like Fabricam or in FQDN name like fabricam.kiev.ua

it doesn't really matter but if you use the FQDN then it needs to be the internal domain name not the external one.

The behaviour is Exactly the same from internal network or from GPRS.

- creation and verification of account is successfull
- when I enter my account, Inbox and push round arrow button on the bottom left hand side of the screen. It says in the bottom of the screen that inbox was updated, but no massages arrive (I have hundreds of massages)
- if I compose a new letter and try to send it it says -Cannot send mail. An error occured while delivering this massage-, when I click round arrow button on the bottom left hand side of the screen it hangs up on sending mail.

During creation of account it asks to verify certificate. Of course I accept.

The exchange server will be on a different address if you use it on your internal network to what it will be on your external network.

Please follow the following procedure.
Delete your exchange account from the iphone
Disable the wireless
Cycle the power on the iphone
re-create the exchange account using the external address you use to access your Outlook Web Access.

I can access my exchange server from computer using https://webmail.domain.kiev.ua/exchange form internal or from external.

Also when I type webmail.domain.kiev.ua/exchange it doen't verify
If I type webmail.domain.kiev.ua it verifies successfully. And the upper behaviour occur.

Also I did already what you sad, i.e. delete and recreate account. I'll try to do it again now. Is there some dns cashe on iPhone that I can flush. I also can learn our external address and type it insted of  webmail.domain.kiev.ua

you don't need to put the https or the /exchange part onto the iphone just the webmail.domain.kiev.ua

I have just do this

Delete your exchange account from the iphone
Disable the wireless
Cycle the power on the iphone
re-create the exchange account using the external address you use to access your Outlook Web

And the behaviour is the same. I do not have the idea what to do.

- creation and verification of account is successfull
- when I enter my account, Inbox and push round arrow button on the bottom left hand side of the screen. It says in the bottom of the screen that inbox was updated, but no massages arrive (I have hundreds of massages)
- if I compose a new letter and try to send it it says -Cannot send mail. An error occurred while delivering this massage-

Can you go here and run the Exchange ActiveSync test: https://www.testexchangeconnectivity.com/

When I perform test it failed on untrusted certificate. We do not need trusted certificate. We do not use it. Is there some other test that can bypass this?

if you check the box to ignore trust for SSL and run the test again?

I hit ignore trust but it doesn't help

can you run through the FAQ I posted earlier?

Thank you a lot!

I need time to proceed. All sever changes should be approved by my technical director. It occupies time. I will write and test as soon as possible.

Sometimes I wonder how stupid I can be sometimes. It failed not trusted certificate test, but certificate name test. So I will resolve it.

Thank you for this great resources.