[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.
Question
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!
9.1

Airport Extreme with Comcast Arris TM502G.  Cannot connect to internet

Asked by mileHighBlogger in Apple Networking, Apple Hardware, Networking Hardware for Macintosh

Tags: Apple, Airport Extreme, Cannot connect to internet when networked to Arris TM502G

Hope someone can help.
I'm trying to set up an Airport Extreme with my iMac and am apparently having issues with the Comcast Arris TM502G.
Symptoms are:
1. When iMac is connected directly to Arris TM502 modem via an Ethernet cable, I have an internet connection.
2. When iMac is connected to the Airport Extreme via an Ethernet cable, which is then in-turn connected to the Arris Modem, I have no internet connection even though the Ethernet  port lights for both the connections are green.
3. The link light on the Arris modem blinks the same whether I have it connected to the iMac directly or through the Airport Extreme.

After searching Google, I've discovered there are quite few threads from people having the same issue, however, nobody seems to have a solution.  So here I am.

Heres the summary of the Airport Base Station:

Airport Tab:
Base Station Status: Internet Connection (Amber)
Version: 7.2.1
Serial Number: 6F70537TVZC
Airport ID: 00:19:E3:33:12:98
Ethernet ID: 00:16:CB:C1:87:54

Wireless Mode:  Create a wireless network

Connect Using: Ethernet
IP Address: 196.254.255.1

Internet Tab:
Connect Using: Ethernet
Configure IPv4: Using DHCP
IP Address: 196.254.255.1
Subnet Mask: 255.255.0.0
Router Address:  This field is blank
Ethernet WAN Port: Automatic
Connection Sharing: share a public IP address

Hoping someone has a solution.  So far, Ive tried resetting the modem, re-powering the modem, resetting the Airport Extreme.

It appears the modem and Airport can see each other, they just arent communicating in a way that will allow me to connect to the internet.

[+][-]11/08/08 02:11 PM, ID: 22913975Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]11/08/08 02:12 PM, ID: 22913982Accepted Solution

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

About this solution

Zones: Apple Networking, Apple Hardware, Networking Hardware for Macintosh
Tags: Apple, Airport Extreme, Cannot connect to internet when networked to Arris TM502G
Sign Up Now!
Solution Provided By: strung
Participating Experts: 1
Solution Grade: A
 
[+][-]11/08/08 02:16 PM, ID: 22914011Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
 
Loading Advertisement...
20091021-EE-VQP-81 - Hierarchy / EE_QW_2_20070628