Question

Troubleshooting inability to access ReadyNAS DUo via "Connect to Server"?

Asked by: amateur6

Hey folks --

Using OS X 10.5.6, trying to access our ReadyNAS Duo remotely results in the following error: "You cannot connect to this server because it cannot be found on the network. Try again later or try a different URL."

I had issues with this before but they were user error (my path was bad), but this time it doesn't matter what the path is. FWIW, I'm the closest thing to an Admin that we have, which is why I'm here. I can ping the IP no problem, and we can access the ReadyNAS share within the office.

Setup: Cable ISP, Static IP. Apple Base Station Extreme acting as DCHP router: some wired connections, some wireless. Points for speed -- I'll check often and offer clarification as needed. THANKS.

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Asked On
2009-05-20 at 06:45:10ID24424416
Tags

Apple

,

OS X

,

ReadyNAS

,

ReadyNAS Duo

,

WebDAV

Topic

Apple Networking

Participating Experts
1
Points
500
Comments
7

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Answers

 

by: strungPosted on 2009-05-20 at 07:08:31ID: 24432002

How are you trying to connect remotely? Are you using a VPN? If not, do you have the appropriate ports forwarded from the router to the NAS? Are you trying to connect using the WAN address of the router? Please help us with details of your setup. You have not provided enough information to give you a sensible response.

 

by: amateur6Posted on 2009-05-20 at 07:26:26ID: 24432196

Sorry, as I said -- me != networking guru.

Dunno if it's a proper VPN -- Just going to the Finder, clicking "Go -> Connect to Server..." entering https://0.0.0.0/shareName (not literally, mind you -- 0.0.0.0 being our static IP).

Note: A few weeks ago, this worked. Had to enter a user and pass, of course.

Then we started having issues, but it wasn't critical and we were too busy to address it then, so I can't tell you exactly what changed. But I can provide more details if you can tell me exactly what to look for. Cheers, strung.

 

by: strungPosted on 2009-05-20 at 07:31:06ID: 24432254

In your example, is 0.0.0.0 the WAN address of your router of the LAN address of the NAS?

 

by: amateur6Posted on 2009-05-20 at 08:02:15ID: 24432660

Ah, sorry -- not the LAN address of the NAS. It's the static IP that's assigned to us by our provider; I assume that's the same as the WAN address of the router?

 

by: strungPosted on 2009-05-20 at 08:17:44ID: 24432866

That's right. Now, on the router, do you have TCP port  443 forwarded to the local IP address of the NAS? Also, have you made sure that the NAS has a static local IP address?

 

by: amateur6Posted on 2009-05-20 at 08:42:52ID: 24433144

THAT'S what I forgot to update -- we had to reset to factory settings! Perfect. Thanks for your patience.

 

by: amateur6Posted on 2009-05-20 at 08:43:14ID: 31583520

Many thanks -- you rock!

20120131-EE-VQP-002

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