[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.
Question
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!
8.7

Macbooks fail connecting to Ethernet network

Asked by BRT-Tech in Apple Networking, Apple Hardware, Apple Operating Systems

Tags: Macbook Ethernet

I manage a moderate size network in an off-campus student housing facility with 350+ connections to the internet.  The internet comes into the building via fiber optic and is distributed by a Ciscso Router using DHCP. Behind the Cisco router are a number of managed SMC switches. These feed  115 apartments where there is a small SMC home-style switch in each apartment.  There are also several wireless access points in the common areas of the building connected to the managed switches.

Students using PC's don't have any problem, but we regularly have reports of problems with students using Macbooks.  The Macbook will connect to the wireless in the common areas, but fails connecting to the wired network, showing no connection at all. When a PC laptop is plugged into the same jack using the same cable, it connects with no issue - proving that this is a Macbook configuration issue.

Some students report that their Macbooks worked on our network before they took them to campus, but on return they would not connect. I don't have any specifics on this.

I'm not current on Macs so I really don't even know where to start.  My son has a Macbook and I know he had to make a minor change to the default settings to get it to work on my Windows network at home, but I don't know what that was.

So come on you Apple Gurus - I know this is probably a simple fix that I'm just not finding!!!
[+][-]10/19/09 09:17 AM, ID: 25606555Assisted Solution

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 30-day free trial to view this Assisted Solution or ask the Experts your question.

 
[+][-]10/19/09 09:48 AM, ID: 25606792Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/19/09 12:00 PM, ID: 25607980Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/19/09 03:02 PM, ID: 25609416Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]10/20/09 05:37 AM, ID: 25613348Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/20/09 06:07 AM, ID: 25613620Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]10/20/09 06:31 AM, ID: 25613873Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/20/09 06:33 AM, ID: 25613892Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]10/20/09 10:49 PM, ID: 25621048Accepted Solution

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

About this solution

Zones: Apple Networking, Apple Hardware, Apple Operating Systems
Tags: Macbook Ethernet
Sign Up Now!
Solution Provided By: wnypcrepair
Participating Experts: 2
Solution Grade: A
 
[+][-]10/21/09 05:44 AM, ID: 25623324Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/29/09 05:22 AM, ID: 25692782Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
 
Loading Advertisement...
20091021-EE-VQP-81 - Hierarchy / EE_QW_3_20080625