Question

cannot connect to the Internet (Mac OS 9)

Asked by: fixitall

Hi,

I am having trouble connecting Mac OS 9 to the Internet. The machine was working fine until we moved it to a new office. However at the new location, a user noticed that she cannot go online on this Mac. The network setting was DHCP in the old office. I tried the followings from Control Panel >TCP/IP window...

1. choose Ethernet and assign a static IP (it seems like the machine takes the static IP but cannot go online. I get a error message saying that the page cannot be found on IE)
2. use DHCP (this doesn't work. The machine takes 165?.......IP which is not the range of the network)
3. tried to check and uncheck 802.3 box. (still cannot go online)

I noticed that the TCP/IP window shows (SBC Yahoo DSL) on the top of the window, which is right next to TCP/IP. They are not using SBC Yahoo DSL, not even in the old office, but I wasn't sure how to change this. I tried to modify settings on Modem but no luck.

The network setting slight changed at the new office. I changed the default gateway but the network range for LAN remained the same. The office have several Mac OS9s but this is the only one that has a connection problem. Others works just fine with either static IP or DHCP.

Please advise if this sounds like a hardware problem or if anyone knows other places to check to change the network settings.

Thank you!!


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Asked On
2008-06-02 at 22:32:24ID23452119
Tags

Apple computer

,

Mac

,

OS 9

,

cannot connect to the Internet

Topics

Macintosh Classic Operating Systems

,

OS-X Server

Participating Experts
2
Points
100
Comments
5

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Answers

 

by: pheidiusPosted on 2008-06-03 at 17:25:25ID: 21705675

What hardware is this?

 

by: strungPosted on 2008-06-07 at 05:14:52ID: 21735186

If you use a static IP address, there are several things you have to do.

1. Make sure the static address is in the same subnet as your router, but outside the ranged used by your DHCP server. For instance, if you router is a Linksys, the subnet is by default 192.168.1.x and the DHCP server uses addresses between 192.168.1.100 and 192.168.1.149. 192.168.1.1 is reserved for the router. So you could use any address in the range 192.168.1.2 to 192.168.1.99 or from 192.168.1.150 to 192.168.1.254 for you fixed IP address.

2. If you use a fixed IP address, you need to put your router address (in the case of a LinkSys - 192.168.1.1 into both the Gateway or Router address box and into the Domain Name Server Address box).

 

by: pheidiusPosted on 2008-06-07 at 12:28:40ID: 21736557

If strung's advice does not help, the reason I was asking about hardware is that if you have an older tower(blue and white through quicksilver) and are using the onboard nic then this kind of problem is not unknown.  They were known to have tcip issues with larger lans. The solution was to buy a pci ethernet card as a work around.

 

by: fixitallPosted on 2008-06-08 at 09:59:06ID: 21738870

Thank you all for the suggestions. As Pheidius said, it seems like a hardware issue with an onboard nic . The machine is about 5-6 years old (I'm not sure what hardware it is...) and we decided to buy a PCI card.

Thank you again!!

 

by: fixitallPosted on 2008-06-08 at 10:27:32ID: 21738960

Just to follow up, I had a vender who does Mac support take a look at the machine in question the next day I posted this question. He tried to install several different drivers on the NIC and tried a couple of other solutions, but none of them worked. After all he diagnosed it as a hardware issue and suggested to buy a PCI card.

Thank you.

20120131-EE-VQP-002

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