Question

Mobile accounts in Snow Leopard

Asked by: timace-uk

I am trying to enable mobile accounts on my Macbook Pro running snow leopard.
It is authenticating to Active Directory and is Showing my AD home folder but it is using a local mac home folder and just picking up my docs from the server and placing it in the dock.

When i goto enable mobile account it says you need to log off, it prompts for my password, accepts my password then goes back to my login screen, when i go back to system preferences it reports that mobile accounts is off.

Basically i can't get it to turn on, anyone got similar issues under SL and any solutions or even wild stabs in the dark would help at the moment as my entire iTunes library is in limbo not to mention my FCP edits that won't sync to my domain for editing on my desktop

any help greatly appreciated

timace-uk

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Asked On
2009-10-06 at 09:31:44ID24789538
Tags

snow leopard

,

mobile

,

accounts

,

Active Directory

,

Windows

,

Mac

,

OS X

,

password

Topics

Mac OS 10.5 (Leopard)

,

Apple Networking

,

Windows 2003 Server

,

Snow Leopard (OS 10.6)

Participating Experts
1
Points
500
Comments
12

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Answers

 

by: roylongPosted on 2009-10-06 at 10:29:48ID: 25507523

have you tried unbinding (restart after this) and rebinding (restart after too) to the AD?

 

by: timace-ukPosted on 2009-10-06 at 13:58:20ID: 25509893

no joy i am afraid

 

by: roylongPosted on 2009-10-06 at 15:06:26ID: 25510431

trying to think what we did to resolve this last time we had this issue.. ..do you have a local user on the mac that has the same username as the AD user?

I know one time I created a local user before binding - with the same shortname in OS X that my AD user has - when I tried to connect this up it caused the same kind of havoc.

Also, failing all other options.. ..archive the current user having issues, create a new admin user ( actually do this first :p ), then unbind and rebind.. ..then log in as the AD user (make sure no other user folder or user is still there..)

see if that gives you any joy?

 

by: timace-ukPosted on 2009-10-06 at 15:55:00ID: 25510767

unfortunately SL still reports 'unable to create mobile account' even tried apple suggestion of removing the home folder path from AD but still no joy!

This is frustrating

 

by: timace-ukPosted on 2009-10-07 at 00:55:41ID: 25512944

ok so I made some progress last night, a user that has never logged on to the mac last night worked first time, created it's network home and is happy as larry
my user that has logged on many time since the first time mobile account creation failed still won't work.

The only difference between the two users is, my user the one i want to have mobile accounts is in the administrators group and the new user i tried is a standard user.

there must be some traces of my user still on the mac after i have deleted the local home folder

i have followed apple's document http://support.apple.com/kb/TS3019 about SL and mobile homes to no avail either... tricky

 

by: roylongPosted on 2009-10-07 at 01:58:55ID: 25513285

When you say your user is in the administrators group, do you mean Windows Administrators or the local macintosh administrators?

Did you check that there is nothing in the AD set that might be different for the admin user?  Some Group Policy causing you grief?  Do you have home folders set up and specified through AD for all of your users?  If so, are they all set up the same?  You don't have any additional drive mappings for that user in AD?

Is the network protocol set to smb: for drive mapping in the Active Directory configuration in the Directory Utility on the macintosh?

 

by: timace-ukPosted on 2009-10-07 at 02:17:50ID: 25513359

When you say your user is in the administrators group, do you mean Windows Administrators or the local macintosh administrators? - Yep windows admin, not local admin however in directory utility i have set allow network admins to administer this computer (mac)

Did you check that there is nothing in the AD set that might be different for the admin user? - All the same apart from group membership
Some Group Policy causing you grief? - only defined GP is password complexity and don't display last user
Do you have home folders set up and specified through AD for all of your users? - home folders set to U:/ both to the same location for admin and standard users
If so, are they all set up the same? - appears so
You don't have any additional drive mappings for that user in AD? - not as far as i can see

Is the network protocol set to smb: for drive mapping in the Active Directory configuration in the Directory Utility on the macintosh? - yes indeedy

crazy, i might try a reinstall of snow leopard, i did an upgrade don't know if this might be causing me grief.

btw, thank you so much for your continued support

 

by: roylongPosted on 2009-10-07 at 02:29:37ID: 25513415

no problem - i'm sure I will get more than a few of these when I move my users to Snow Leopard next year.

I'm going to bind my laptop into AD later (which is running Snow Leopard) and i'll see if I get any issue setting up a mobile account.

I am domain admin on my local domain and also Enterprise Admin on the AD forest, so it may be that I run into similar issues - and it'll be better having the machine in front of me too.

 

by: timace-ukPosted on 2009-10-07 at 03:04:54ID: 25513618

This is my test machine, I can't go SL on all the others until i got this one cracked, but it is giving me a headache, all my other LT's running sweet on 10.5.8

 

by: roylongPosted on 2009-10-07 at 06:06:39ID: 25514874

I just set up my laptop (SL) onto the domain.

No previous attempts and no user folder with same name.

I am Domain Admin.  I went to Accounts System Preference, clicked on Login Items then clicked on Network Account Server.. ..open Directory Utility..

..configured the domain information on Active Directory Service.. ..Forest [Automatic]; Domain[xxx.xxx.com]

User Experience settings: Create Mobile account at login + require confirmation...  both checked -- Force local home on startup disk checked -- Use UNC path (smb:) checked --Default user shell [/bin/bash]

Mappings:  ALL unchecked

Administrative:  prefer this domain server [servername.xxx.xxx.com]
Allow administration by -- unchecked
Allow authentication from any domain in the forest -- unchecked

ALSO:
Automatic Login is Off
Display Login window List of Users
Show restart etc. checked
Show input Menu in login window - checked
Show password hints - checked
Use voiceover - unchecked
Allow network users to log in at login window - Options = All network users [i just changed this to a single user to see if this affects anything - but as I tested it was set to ALL network users]
Allow fast user switching - checked [shortname]


So all that was set - bound the computer into the domain - restarted - it asked me to create a mobile account when I used my domain admin user account to login - and it seems to have worked.  When you set up a Mobile Account - it creates a local user folder and then only copies stuff out of the network home when you synchronise using the Home Sync option on the Home Sync Menu.  It shows the network home in the dock - only when you are on the network and if you need offline access to these files then you need to synchronise.

The other thing that the mobile account does is allow you to log onto the computer (onto the domain) when you are disconnected from the network.  All this seems to work fine.  I disconnected and then logged in again and when I did I got a question mark in the dock where my home folder was - this is correct behaviour.

Let me know if any of this information helps...

 

by: timace-ukPosted on 2009-10-08 at 15:00:02ID: 31637800

Nearly solved it for me!

 

by: timace-ukPosted on 2009-10-08 at 15:01:38ID: 25530654

Thanks for all the help roylong, In the end a reinstall of Snow Leopard a fresh was what fixed it, it could have had something to do with the laptop being on a different domain under leopard and then joining it to a sub domain after doing an upgrade to leopard, who knows but thanks for all your help and advice

Tim

20120131-EE-VQP-002

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