Question

Leopard software update server unable to copy new packages

Asked by: jboone5000

I have a 10.5.6 software update server supplying updates to client computers, and when the recent updates came available from apple, the server tries each day to copy them.  Each time the sever gets an error that says unable to copy- timed out.  All older updates are working ok.

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Asked On
2008-12-30 at 06:37:24ID24015529
Tags

leopard server

,

SUS

Topics

OS-X Server

,

Mac OS 10.5 (Leopard)

Participating Experts
1
Points
150
Comments
7

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Answers

 

by: pheidiusPosted on 2009-01-01 at 11:40:43ID: 23275849

Are you using the the auto updater feature or downloading the manual update DMG?

 

by: jboone5000Posted on 2009-01-01 at 14:58:09ID: 23276687

The server is set to automatically download and enable all updates. The error message says it cannot write the .tar file.

 

by: pheidiusPosted on 2009-01-01 at 15:48:26ID: 23276874

Try downloading the manual update dmg and try applying that. The auto update packages are known not to contain  the complete new files and have been very buggy since 10.4.11. The auto updater is no longer a good option for any purposes notwithstanding your particular error. Applying the manual update is almost the first thing to try for almost all Mac OS errors during trouble-shooting.

 

by: jboone5000Posted on 2009-01-01 at 16:28:21ID: 23276993

OK, maybe I didn't explain the scenario correctly.  The machine that is malfunctioning is a server that is supposed to automatically sync copies of all the software updates that are located on apple's SUS, and make them available to client computers.  It had been doing that correctly for 2 months.  There is a tab labeled "updates", and all updates that were downloaded back to 2005 are listed, however, the updates from 2 weeks age and newer are greyed out and they have an exclamation mark.  In the server log files you can see where each day the server starts swupd_syncd and errors out saying it was unable to write a file due to timing out.  I'm not looking for a manual fix I have to do each time a new update is released.  I'm looking to see why this is happening and a way to get the server functioning the way it is supposed to.

 

by: pheidiusPosted on 2009-01-02 at 07:35:17ID: 23280031

K, my fault. I am more familiar with systems that re-image all the clients  with an entire new image each time the master image is updated. That being said, it still might be a good idea to update your server OS that is in charge of the syncing process with the current combined manual update if you have being keeping its updates current with the auto-updater. The auto update system is now infamous for breaking all sorts of things both hardware and software functions that worked just fine before. In the meantime I will poke around some server sites.

 

by: pheidiusPosted on 2009-01-02 at 08:00:03ID: 23280208

this seems close:

Troubleshooting Apple Software Update

Package failed: Error SUSessionErrorDomain 2

You probably have a corrupt package on the local software update server. I found .tar files with size 0, as an indication for a bad package.
Apple explains how to remove a corrupt software update from your local SUS.
What you basically want to do, is refresh the cached software update, by removing it form your local server, and let it mirror again.
Stop the SUS from Server admin
Point your browser to: http://yoserver.local:8088/index.sucatalog
Find the path to the corrupt software update (something like zz061-4360)
Remove that directory from local server at: /usr/share/swupd/html
Start the SUS service from Server Admin

 

by: jboone5000Posted on 2009-01-02 at 12:41:51ID: 23282238

It seems this a network related problem because I copied the error link  Http://blah blah and pasted it to safari in another computer on my home network-it downloaded a .tar file in about 3 minutes.  I then tried the same with the server that got the error and it started downloading the .tar file, but it ran for over 30 minutes starting at 250 kb/sec and gradually decreased to 45 kb/sec.  At 30 minutes it was only half downloaded, so I stopped it. I then used ARD to copy the .tar file (135.3MB) to the servers desktop. This procedure took about 15 minutes but completed successfully.

I copied and pasted the .tar file into the directory listed in the error message, and ran the update sync again.  It downloaded a couple updates and got another time out error for a different .tar file.  Sometimes I could rerun the sync and it would complete.  If not I copied the file manually.  Eventually I got all the updates downloaded and enabled.

Some of the updates were 600MB and downloaded fine using server admin.

Anybody have any suggestions as to what I could check?

20120131-EE-VQP-002

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