Question

How do I reset the user password in OS 9.2.2 (or 10.3.9)

Asked by: wukovits

I have a Power Mac G4 (PowerPC, 1GHz, 1GB RAM) that came to me with 10.3.9 installed and 9.2.2 running in Classic mode.  The owner wanted to upgrade to Leopard, but needs the programs running in 9.2.2 for their business (Adobe PageMaker 6.5 and 7).  Since Leopard doesn't support Classic mode, we opted to install a second HD and installed Leopard on that.  I chose to migrate the settings from their other install and everything was great, until I tried to do a system update.  It prompted me for a password, and they had no password previously on their 10.3.9 (and 9.2.2) installation.

I tried to change the password using the Leopard install disc, which let me into Leopard, but then it started asking for passwords for the keychain when I opened Safari.  Rather than deal with the headaches, I went ahead and erased and reinstalled Leopard, but this time, I did not migrate anything.  Leopard is now working great!

My problem now lies in the 10.3.9 install (with 9.2.2).  When I boot to that drive, it asks for a username and password.  The username I assigned to the Leopard install does not work, nor does just hitting the <enter> key.  I am now locked out of the OS they require for those legacy apps.  I googled some stuff, and found some entries dealing with booting while holding Command-S, which did bring me to a command prompt.

The help I found was as follows:
   At the Localhost% prompt type:
      /sbin/fsck -y
      /sbin/mount -uw /
      /sbin/SystemStarter
   You will then see various services starting up.
   When the Localhost% prompt reappears, type:
      passwd [username]
   It will then ask you to type the new root password twice, so do so.

The problem is that I don't get a "Localhost%" prompt, and at the top it makes reference to 9.2.2.  I tried the commands anyway, and got nowhere.

HELP!  I need to get into this 10.3.9 (with 9.2.2) session.  How can I reset the password for this OS (or OSes).

I appreciate any and all help you can provide.

Yours truly,

Vic Wukovits

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2008-04-23 at 18:03:35ID23348884
Tags

Apple

,

Mac

,

OS 9.2.2, OS X 10.3.9

,

Resetting password

,

Panther (OS 10.3)

Topics

Mac OS X

,

Macintosh Classic Operating Systems

Participating Experts
1
Points
500
Comments
14

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. powerbook g4
    how do i delete the owner of a powerbook g4 when the account is password protected?
  2. G4 Mac Password Problems
    Hi, I have a G4 Mac and an unable to install updates as when i go to install the updates it asks me for my password... I was wondering how you change the password to enable me to install updates and new software. Thanks..
  3. Resetting a Password on Vista Without a password disc
    Is it at all possible to reset a password on Windows Vista, if the user has not created a Password Reset Disc, and the administrator account, by default, is disabled?
  4. Reset Password
    How do i reset or remove The Login password on a Apple PowerBook G4?
  5. Upgrading RAM in Powerbook G4 to run Leopard
    Hi Experts! I wanted to update the operating system from OSX 10.3 to Leopard on my Powerbook G4. The guys to the computer store said that I should purchase more RAM so the program will run faster (I can update up to 2 gigs) Is the Leopard system still too much for my lapto...
  6. Photoshop CS (8) and Leopard on PowerPC G4
    Hi I'm supporting someone with an iMac Power PC G4 who is using Photoshop CS (8). They are considering upgrading to Leopard (The Mac is compatible with Leopard). I haven't found any reliable info that leads me to believe that Photoshop 8 is compatible with Leopard on the i...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: wukovitsPosted on 2008-04-24 at 04:58:41ID: 21429818

Would I need a disk from OS 9.2.2 or 10.3.9?

 

by: wukovitsPosted on 2008-04-24 at 05:07:09ID: 21429859

Also, when I try to use my Leopard disc for the password reset, I can choose which disk I want to change.  If I select the disk with 10.3.9 (and 9.2.2) on it, everything is greyed out, I can make no changes.

 

by: strungPosted on 2008-04-24 at 05:38:10ID: 21430129

The Leopard disk should work. My guess is that the Leopard disk sees a copy of Leopard on drive 2 and thinks you are trying to install a second illegal copy. Try temporarily unplugging the drive with Leopard on it and try again.

 

by: wukovitsPosted on 2008-04-24 at 09:09:28ID: 21432435

I went ahead an unplugged the hard drive with Leopard installed and booted the Leopard install disc.  When I tried to reset the password on the 10.3.9 disc, same problem, everything is greyed out.

I called Apple and they informed me that to reset a password on 10.3, I will need a 10.3 disc to do so.  What puzzles me is how the single user mode refers to 9.2.2 .  Any other ideas?

 

by: wukovitsPosted on 2008-04-25 at 10:36:21ID: 21441612

Update:  I got my hands on two different Panther install discs, one that came with the machine (complete system install) and a regular install set of CDs.  The system restore set, when I try to boot to it, freezes at the first progress bar.  The CD, when booted, stops at a grey screen.

Help?

 

by: strungPosted on 2008-04-25 at 12:05:12ID: 21442399

Try first resetting the PRAM by booting while holding down the command-option-p-r key combination untll the computer chimes a third time. Also make sure you have all external peripherals disconnected.

 

by: wukovitsPosted on 2008-04-25 at 13:10:40ID: 21442851

I performed the command-option-p-r key combination and it brings me to the OS 10.3.9 login screen, prompting me for Name and Password.  What now?

 

by: strungPosted on 2008-04-25 at 14:00:14ID: 21443168

You could try entering your account name and password.

 

by: strungPosted on 2008-04-25 at 14:01:47ID: 21443179

Sorry, I forgot that was the problem. See if it will now boot from the 10.3.9 CD.

 

by: wukovitsPosted on 2008-04-25 at 14:23:10ID: 21443296

Same thing.  The restore disc freezes on "Preparing Installation" and the blue and white progress bar does not move.  Using the regular 10.3 install CD, it goes to a blue screen, but nothing comes up.

Let me try something else now, since I seem to have hit a brick wall.  How can I backup the entire 10.3.9 drive (with 9.2.2), reinstall the 10.3.9 OS (with 9.2.2) and restore everything?

 

by: strungPosted on 2008-04-25 at 17:00:44ID: 21443929

Is there any possibility that the two CD's are dirty or scratched, or alternatively, there is a problem with the CD drive?

 

by: wukovitsPosted on 2008-04-25 at 17:23:32ID: 21443993

I was able to use the DVD drive to install Leopard, and I can boot from the Leopard disc.

Also, I am now able to access the single user mode where the commands from my initial post seem to do something, yet to actually reset the password do not (as of yet).  I am doing some more digging on single user mode, but as of this point, still cannot access the 10.3.9 OS, where I am still prompted for a username and password.

 

by: wukovitsPosted on 2008-04-30 at 18:55:39ID: 31451857

I ended up backing up the data, wiping the drive, installing Tiger, and restoring the data.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...