Question

iTunes and Safari quit unexpectedly only when attached to a network. OSX 10.4.11

Asked by: adamant40

I am trying to fix a friends MacBook. Not sure what model, it's white with 2ghz intel core duo processor running 10.4.11. iTunes and Safari open and work fine until I connect the system to a network, then both apps quit. I tried creating a new profile and Safari works fine while connect to a network. I've tried booting in safe mode, the issue continues. I've run Disk Warrior and not found any drive or system issues. I've tried starting Safari without plugins, problem persists. I was a Mac God back in System 7 days, not so much now.   ;-)  Look for ideas on troubleshooting the existing profile. Thank you.

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Asked On
2009-10-31 at 17:50:26ID24861328
Tags

OSX 10.4.11

,

Safari

Topics

Mac OS 10.4 (Tiger)

,

iTunes Software

,

Safari Web Browser

Participating Experts
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Answers

 

by: leakim971Posted on 2009-10-31 at 18:11:26ID: 25712269

Hello adamant40,

Do you use a proxy for web access ?
Have you try an other browser like firefox ?

Regards

 

by: strungPosted on 2009-10-31 at 18:23:55ID: 25712287

Open Console.app (in the Applications\Utilities folder) and check the crash reporter logs for both iTunes and Safari.

 

by: strungPosted on 2009-10-31 at 18:32:13ID: 25712298

 

by: adamant40Posted on 2009-10-31 at 18:45:26ID: 25712318

Hi all,
Away from the system (Finally).
Leakem971, yes Firefox works fine under both conditions.
Strung, Thanks excellent troubleshooting info. I will try both tomorrow.

 

by: maximus5328Posted on 2009-11-01 at 10:31:15ID: 25714762

try deleting Safari's preferences - this will delete your Bookmarks, History and reset settings so back them up first

<Users' Home> > Library > Safari
and
<Users' Home> > Library > Preferences > com.apple.Safari.plist
<Users' Home> > Library > Preferences > com.apple.Safari.RSS.plist

 

by: adamant40Posted on 2009-11-02 at 08:35:00ID: 25720853

OK, finally in the office and will try these suggestions and report back. thanks all, sorry for the delay in responding.

 

by: adamant40Posted on 2009-11-02 at 16:51:01ID: 25725286

OK, no change after installing the 10.4.11 updater. Apps still quit when a network is connected.
Tried looking at the crash logs, wow not sure WHAT i'm looking for in all  that.  
Thought about upgrading to 10.5 but tried making a backup first with SuperDuper. That crashed, with an IO Error. But all my tests on the HD have passed. I'm going to try deleting the Prefs after backing them up.

 

by: strungPosted on 2009-11-02 at 16:57:46ID: 25725312

Try carbon copy cloner:  http://www.bombich.com

 

by: adamant40Posted on 2009-11-05 at 13:04:47ID: 31648476

What seemed like a simple software issue ended up looking more like a harddrive problem. Carbon Copy cloner allowed me to get 94% of the data off the hard drive, I installed a new HD and cloned back. Laptop is running, user is just missing 2GB of files I couldn't pull off of old HD. Thanks all for the troubleshooting tips.

 

by: AmeJaePosted on 2009-11-13 at 23:41:00ID: 25819725

I am having same problem, PowerBook, 10.4.11, just reinstalled OSX and updated to the current Safari 4.04 and itunes 9. They run fine until the internet connection is plugged in. Safari runs for a little. Loads my homepage (simple html) which takes forever, but quits on yahoo or when opening bookmarks.

Removed the preferences as suggested above, but Safari is so slow and still quits.

20120131-EE-VQP-002

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