dhoose
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Sonicwall OS X yahoo.com problem
I'm having a problem with a Sonicwall TZ100 where any computers running OS X (Leopard or Tiger) cannot get to either yahoo.com or news.yahoo.com (sometimes one site works but not the other and it's different for each computer). Every other site works fine except yahoo.com. Windows computers work fine. If I replace the Sonicwall with a Linksys router they work. I have taken the Sonicwall to my office and had the same problem. I have tried updating the firmware and restoring to the factory defaults. It also doesn't matter what browser I use (i.e. Safari, Firefox, etc). The problem has been happening for about a month. Content filtering and all Sonicwall security services are disabled. It's not a DNS issue since the affected computers can resolve and ping yahoo.com with no problems. The problem definitely seems to be with the Sonicwall. Anyone have any ideas?
Can you explain more what the browsing issues are when trying to access the sites from OS X?
ASKER
Yes, I can ping and tracert news.yahoo.com and yahoo.com. When I try to browse to the yahoo.com sites, nothing comes up or part of the page will come up and then it will eventually time out. As I said, on some computers, www.yahoo.com will come up but news.yahoo.com will not and on some computers news.yahoo.com will come up and www.yahoo.com will not.
I'm pretty sure it's not in the normal settings for the firewall as I have set up dozens of Sonicwalls over the years and never seen a problem like this. Also, I reset it to the factory defaults so if I had set something incorrectly, it would have been reset back to the default setting.
Sonicwall settings:
LAN IP: 192.168.21.1 (after I reset it to the factory defaults, it was 192.168.168.168)
WAN is set up DHCP (2 different locations with 2 different ISP's)
Firmware: Sonicwall Enhanced 5.6.0.0-30o (it didn't work before I upgraded the firmware either)
I did find the same problem here: http://www.mac-forums.com/forums/os-x-operating-system/192560-strange-browser-problem-yahoo-not-working-safarai-firefox.html#post1007404
I'm pretty sure it's not in the normal settings for the firewall as I have set up dozens of Sonicwalls over the years and never seen a problem like this. Also, I reset it to the factory defaults so if I had set something incorrectly, it would have been reset back to the default setting.
Sonicwall settings:
LAN IP: 192.168.21.1 (after I reset it to the factory defaults, it was 192.168.168.168)
WAN is set up DHCP (2 different locations with 2 different ISP's)
Firmware: Sonicwall Enhanced 5.6.0.0-30o (it didn't work before I upgraded the firmware either)
I did find the same problem here: http://www.mac-forums.com/forums/os-x-operating-system/192560-strange-browser-problem-yahoo-not-working-safarai-firefox.html#post1007404
You could try to change the WAN MTU to match your provider's settings, else try 1460 or 1492. (advanced tab of your WAN interface). I've never heard of these problems before but I've seen other problems resolved by changing the WAN MTU.
ASKER
I'll try the MTU but I doubt it will work since it's limited to the one domain and I tried two different providers. I'll let you know.
ASKER
Changing the MTU did not fix it.
Beats me, sorry, I assume you already tried new firmware on the Sonicwall.
ASKER
Yes. I tried the newest firmware. I'm going to try calling SonicWall next.
Could you please inform us about the solution> (eager to learn!)
ASKER
I haven't had a chance to call Sonicwall yet. When I do I will post the solution (if I get one).
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ASKER
Actually, I had forgotten about this. The client wouldn't wait any longer for a solution so we got them a Zywall. I do, however, still have their old TZ100 so I tried unchecking "Enforce Host Tag Search for CFS" and it worked. Good to know for the future.
Also take a look at the routing table of the Sonicwall.