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8.8

Installing a printer Driver on a G5

Asked by Bigred4 in Apple Operating Systems, Apple

Tags: driver, g5

        Hi there, I have an Elderly customer whom just purchased a G5 with a Nice HP photo printer (USB), He called and stated he could not print. Now I'm an MCSA 2003 but know NOTHING about the apples, So i go over and try to help the guy out, now I'm stumped and frustrated, I try to install from the install disk, everything appears to work fine, after the install a utility pops up where you can clean the nozzles and so fourth, I CAN even print a test page from within the utility, No after the test page end i exit the utility and try printing via word, I get an error saying "No printer attached" I then go to add printer and the printer i installed is listed on the left hand side and on the right is states "driver not installed" at that moment it usually says "new printer driver found, would you like to restart browser" but no matter how many times i go through this process it never sticks. Like i said, I'm not familiar with these things so i don't know what to look for, if there is a hardware control panel or what. I need an apple junkie!!! Any help would be greatly appreciated, thanks ladies and gentleman.
[+][-]07/03/04 01:10 PM, ID: 11464817Accepted Solution

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About this solution

Zones: Apple Operating Systems, Apple
Tags: driver, g5
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Solution Provided By: brettmjohnson
Participating Experts: 2
Solution Grade: A
 
[+][-]07/02/04 05:55 PM, ID: 11461210Expert Comment

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[+][-]07/02/04 09:32 PM, ID: 11461754Expert Comment

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[+][-]07/02/04 09:36 PM, ID: 11461766Expert Comment

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[+][-]07/03/04 06:26 AM, ID: 11462978Author Comment

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[+][-]07/03/04 09:09 AM, ID: 11463563Expert Comment

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[+][-]07/05/04 06:52 AM, ID: 11472994Author Comment

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[+][-]07/08/04 06:49 AM, ID: 11501999Author Comment

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