What version of OSX are the macs running 10.4.11???
What version of Photoshop?
Was there a recent Adobe update or service pack that might be at fault?
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photo shop is acting up
I have a lab of macs that all run photoshop. Photoshop seems to be acting up on them latley. Files have become corrupt. Photoshop willl get the spinning beach ball for prolonged periods of time. Is there anything I can do besides deleting the preference files"?
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Answers
The macs connect to an xserve that host all the student accounts and files. I am running 10.4.11 on all macs including the xserve. I would say this problem has been occuring for about a year since I started. I maxed out the ram in the xserve, installed a fiber uplink directly to my gigabit switches. Should be golden but results vary. The xserve and the machines are all G5.
If the users DO NOT get the same problem when editing the files locally on their Macs .. this would point to the problem being the network or the XServe.
It is quite common that if there are network drop-outs or too much traffic on the network .. packets get dropped and many applications which rely on heavy read/writes to the server will fail.
Have you monitored traffic on the Server?
Adobe STRONGLY recommends against working on files across networks.
Adobe recommends that you not save directly to servers, because writing directly to servers adds a level of complexity to the function of saving.
Additionally, multiple factors affect data transmission over a network, including file servers, routers, bridges, network cards, software, cables, connectors, power cables, and power supplies. Network connections can suddenly become unavailable, increasing the risk of data loss and application errors. During transmission and reception, network software verifies that data has been sent and received. The depth of verification depends on the network software package and may not be accessible by the operating system. When you try to save files across a network, you may receive the error, "Could not complete the request because the file is locked," or "Could not save because of a disk error." However, the network and operating system may not notify you if a Photoshop image or scratch disk file contains damaged or incomplete information.
Adobe also recomends upgrading to OS X v.10.5.4. http://kb2.adobe.com/cps/4Additionally, multiple factors affect data transmission over a network, including file servers, routers, bridges, network cards, software, cables, connectors, power cables, and power supplies. Network connections can suddenly become unavailable, increasing the risk of data loss and application errors. During transmission and reception, network software verifies that data has been sent and received. The depth of verification depends on the network software package and may not be accessible by the operating system. When you try to save files across a network, you may receive the error, "Could not complete the request because the file is locked," or "Could not save because of a disk error." However, the network and operating system may not notify you if a Photoshop image or scratch disk file contains damaged or incomplete information.
Adob
Yes you have validated what I thought was the problem. I did not know that adobe suggests not to work on files directly from the server. Thank you very much. I am replacing all my mac labs at the end of this summer with new intels macs and intel xserves. Do you suggest that the new have the set up both of you recommend? As in not working on files from the server? So I have the computers and server set up so that it loads their entire profile to the client computer they are working on. So they see all their files and desktop pattern and what not. How do you suggest I set it up so that they work on the files locally? Should I uncheck the box that says "force local home directory on login" ?
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by: D_BruggePosted on 2009-10-20 at 20:38:57ID: 25620662
It would seem to me that something is at play here other than a simple install being corrupted on multiple machines. What is your setup? Are these multiple installations? Are you opening files across a network? Is this something that started at once or has it progressed.