Question

How can I get FileMaker Pro 9 Advanced to install and run in a Windows 7, 64-bit environment?

Asked by: smcspad

How can I get FileMaker Pro 9 Advanced to install and run in a Windows 7, 64-bit environment (or in a virtual 32-bit environment on the same machine)?

Background:
I am a long-time Windows FileMaker user. I recently built a new quad-core PC and installed the Windows 7 Ultimate, 64-bit operating system. I attempted to deactivate FM9 Pro Advanced on my old PC, which used a Windows XP Pro, 32-bit OS. The de-activation process "hung" for several minutes and I never received any indication that the process had succeeded or failed. I finally closed the browser. When I attempted to restart FM9 Pro on the old (XP) computer, it requested that I activate. This lead me to believe that the deactivation was successful. (First Mistake!)

I then attempted to install FM9 Pro on the new, 64-bit computer and it appeared to install correctly. However, when I started the program, I did not get an activation screen, nor did I get the normal "handholding" screen that usually comes up by default in a new installation. Instead, Filemaker opened to a full, blank screen. Any attempt to resize the screen or select something from the menu bar causes the application to hang with a "(Not Responding)" message in the title bar.

Next, I attempted to install the software in a virtual PC environment (which is available as a part of Windows 7 Ultimate). It installed, but the activation process failed. The program closes with the following FileMaker error message: "A general activation error has occurred (-103)." This error usually occurrs in a Windows Terminal Services environment.

Even more frustrating, when I went back to my other computer and tried to reactivate FileMaker, I received a message saying "Your grace period has expired." (or similar wording). I am now completely "dead in the water" as far as FileMaker Pro 9 Advanced is concerned.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-09-29 at 17:52:12ID24772144
Tags

FileMaker

,

Windows 7

,

64-bit

,

activation

Topics

FileMaker Pro Database

,

Windows 64-bit

,

Windows 7

Participating Experts
1
Points
500
Comments
2

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. FileMaker Pro ?
    I had a filemaker pro database, when I startup the database, it requires me the password, it maybe a startup script, how can I goto the database and find out the password ? Thanks
  2. FileMaker Automation?
    I want to create an application to Automate FileMaker, what I mean is to be able to do the following in FileMaker: 1) create a database. 2) create forms/views for that database. what I mean by Automation is: by using a FileMaker library (or something like that) to be able to...
  3. Filemaker Pro limitations
    Hello: I was wondering if anyone can provide me with the limits of Filemaker Pro (database size, number of records, etc). Thanks.
  4. Filemaker
    I would like to find an online video to learn more about filemaker that I use on my MAC.

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: lesouefPosted on 2009-09-30 at 06:31:04ID: 25458597

standard fm9 trouble... call support to reactivate manually.
obviously fm9 is not tested with w7, and you may expect problems.
to be mentionned, this activation stuff is over with fm10, back to the fm8 system, no activation.
you should be able to re-install on your old PC at least if you uninstall first

 

by: smcspadPosted on 2009-09-30 at 07:33:46ID: 31635393

Thank you. FileMaker tech support was familiar with the problem. They confirmed that FM9 Pro Advanced will not run correctly in a 64-bit environment. However, it can theoretically be installed in a virtual Windows XP 32-bit environment on a Win7 64-bit machine. The problem with activating in a virtual environment is solved by using a new, local-activation key, which FileMaker provided me. Thanks for the info on FM10 also. It's a pricey upgrade, and I was hesitant to order without knowing whether it would work on my system or not.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...