Hi All,
I have a bit of trouble with one of our Macs in the office..
I recently changed the users account from a local one, to one that authenticates against our Windows network. This was to stop the user always having to authenticate when browsing to network shares.
All was working well, until they needed to burn a DVD. The user would select the files from the network share, and once the burning had started, it threw back an error saying it couldn't burn the fonts. What it appears now (or a current work around), is to move all the required files to the desktop (including the fonts) and burn them that way.
Below is what the user is saying to me:
"I am unable to burn discs with artwork. It gives me an error message saying that the fonts cannot be read or written (I have to include the fonts with the artwork otherwise the printers wont be able to use the correct font)."
"The files I am trying to burn are folders which contain the following- Quark express files, fonts, images, profiles and a pdf."
"I have to include the fonts with the files otherwise when the printers open the files, it will default to courier font and look crap!"
"I have just done a test which seems to have worked. I copied the files and fonts I wanted to burn onto my desktop and then burnt them to a disk. Although not ideal, this does seem to have done the trick. However you can bet that when I try and do that again, it wont!"
Does anyone have any ideas or had the same problem before? It seems to work sometimes and we think we've fixed it, but it just keeps returning - and with our Infrastructure being mainly Windows based, my service desk team just don't have a clue (including me!).
Many Thanks,
Pete
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