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06.14.2008 at 01:06AM PDT, ID: 23484778
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8.7

How can I fix "blue wash" on video played in iTunes

Asked by hedgert in Apple Software, General Multi-Media Software

Tags: , , ,

I bought a TV series from the Apply iTunes Store episode by episode and all was well until the 10th episode of Series 4 of LOST.  This particular download played with a "blue wash" - the video is there, the sound is fine, but it looks like I'm watching the video through a blue/grey filter  - sort of blue, black & white.  I queried this with iTunes and they reset to allow me to download again, but the result was the same.  It is an issue with particular files - as I can still play all the other episodes in perfect colour.  iTunes gave me a refund unable to offer another file.
Today I ripped a DVD to play on my iPod and when I played it in iTunes it had exactly the same problem.  But when I played it in Real Player the colour was perfect.  So now I'm wondering if there is a settings problem for some video formats in iTunes.
I attach two screen shots from the DVD I ripped that show the problem - they are of almost the same frame of video but the colouring is completely different.  First one is the view in iTunes and the second the view in Real Player.

Can anyone suggest how to tweak iTunes to display the colour properly?Start Free Trial
Attachments:
 
iTunes.jpg (23 KB) (File Type Details) 
iTunes screenshot showing blue wash problem
iTunes screenshot showing blue wash problem
 
 
RealPlayer.jpg (41 KB) (File Type Details) 
Real Player screenshot showing video with perfect colouring
Real Player screenshot showing video with perfect colouring
 
[+][-]06.14.2008 at 04:40AM PDT, ID: 21784913

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[+][-]06.14.2008 at 04:41AM PDT, ID: 21784915

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[+][-]06.14.2008 at 05:22AM PDT, ID: 21785017

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[+][-]06.14.2008 at 05:19PM PDT, ID: 21787050

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[+][-]06.14.2008 at 05:21PM PDT, ID: 21787052

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[+][-]06.14.2008 at 09:30PM PDT, ID: 21787477

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[+][-]06.15.2008 at 01:17AM PDT, ID: 21787888

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About this solution

Zones: Apple Software, General Multi-Media Software
Tags: Apple, iTunes, 7.6.2.9, Playing Video Files
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Solution Provided By: Merete
Participating Experts: 1
Solution Grade: A
 
 
[+][-]06.15.2008 at 01:50AM PDT, ID: 21787937

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[+][-]06.15.2008 at 02:22AM PDT, ID: 21787983

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[+][-]06.15.2008 at 02:55PM PDT, ID: 21789853

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