Question

Quicktime Player error # -2096, failed to initialize, please make sure QT properly installed

Asked by: kmrose

Quicktime Player error # -2096, failed to initialize, please make sure QT properly installed

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Asked On
2009-10-15 at 17:56:38ID24816857
Tags

Quicktime Player

Topics

Streaming Media Players

,

Apple Software

Participating Experts
1
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500
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Answers

 

by: TK-77Posted on 2009-10-15 at 18:00:05ID: 25586242

For starters, did you try removing and reinstalling Quicktime...or upgrading to the latest version?
http://www.apple.com/quicktime/

TK

 

by: kmrosePosted on 2009-10-15 at 18:58:39ID: 25586475

TK-77
I have removed and reinstalled iTunes/quicktime many (many) times. Problem started with trying to purchase RealPlayerPlus so I could burn DVD's. After 1-2 wks, and tech help from RP, I finally had a computer tech over to the house who told me my DVD/CD RW drive meant DVD player/cd read,write and that the drive was not set up to burn DVD.  So I ordered a DVD drive from TigerDirect.  Meantime, I uninstalled RP, and have gone through various problems with suggestions to delete high/low filters in the registry, etc.  Now I have iTunes working, I think.. it burned a DVD that won't play on my TV DVD player, it says doesn't recognize format?...but most irritating problem at this Point is when I click on QT it goes into "safe mode" and gives me that message...

 

by: kmrosePosted on 2009-10-15 at 19:00:26ID: 25586481

TK-77
As per one of the solutions, I have just uninstalled QuickTime AGAIN and I am in the process of installing an old version??

 

by: kmrosePosted on 2009-10-15 at 19:16:29ID: 25586527

TK-77
Installing old ver. , 7.1.6 I believe it was, didn't cure anything. Same response...safe mode and then error 2096.

 

by: TK-77Posted on 2009-10-15 at 19:16:32ID: 25586528

Ok. Let me know if the old version works and we'll take it from there.

TK

 

by: TK-77Posted on 2009-10-15 at 19:17:16ID: 25586533

Looks like we posted at the same time. I'll do some digging and see what I can find.

TK

 

by: TK-77Posted on 2009-10-15 at 19:22:05ID: 25586550

Give this a shot:

Turn off Compatibility Mode for QuickTime (if it is enabled).
   1. Right-click on the QuickTimePlayer.exe application (default location is in C:\Program Files\QuickTime) and choose Properties from the shortcut menu.
   2. In the Properties window, click the Compatibility tab
   3. Deselect all checkboxes currently selected in the Compatibility tab.
   4. Click Apply.
   5. Close the Properties window.

Did that help?
TK

 

by: kmrosePosted on 2009-10-15 at 19:24:14ID: 25586558

You missed the message before your last...it didn't work.

 

by: kmrosePosted on 2009-10-15 at 19:24:58ID: 25586563

TK-77
OK...thank you.

 

by: kmrosePosted on 2009-10-15 at 19:27:30ID: 25586570

TK-77
I checked compatibility tab, as I read that one too, and even with old ver. it is still de-selected.

 

by: TK-77Posted on 2009-10-15 at 19:42:33ID: 25586671

Hi knrose,

It seems like the majority of the people who have had this same error fixed it by deslecting compatability mode either in Quicktime or iTunes. I was just able to duplicate the "Quicktime error 2096" by turning "on" compatibility mode in iTunes. Have you checked to see if iTunes compatibility mode is selected? If it is, deselect it in iTunes and see what happens:

   1. Quit iTunes.
   2. Windows XP and Windows 2000: On the Start menu, click My Computer (or double-click My Computer on the Desktop).
      Windows Vista: On the Start menu, click Computer.
   3. In My Computer, open the C:\Program Files\iTunes folder.
   6. Right-click on the iTunes.exe application and from the shortcut menu, click Properties.
   7. Click the Compatibility tab.
   8. Deselect the checkbox under Compatibility mode if it's selected.
   9. Click OK.

TK

 

by: TK-77Posted on 2009-10-15 at 19:45:20ID: 25586695

If the above doesn't work, try manually uninstalling Quicktime before reinstalling by following the steps in this link: http://cnx.com/?p=417&cpage=1

Just running the normal uninstall apparently leaves some orphaned files behind that may be causing the error.

TK

 

by: kmrosePosted on 2009-10-16 at 19:13:46ID: 25594514

TK
I had already tried the compatibility mode tab de-select, but I checked again just to make sure. Then I tried the manual uninstall from  http://cnx.com/?p=417&cpage=1. It changed nothing. Still same error msg. I didn't understand (or do) the "Next, get rid of most of the registry entries." or the next step, "Find out where it thinks the uninstaller is."  It says, "Double click the .MSI file you downloaded, and follows the prompts."  Hadn't downloaded any file? "Search and destroy!" again, no idea.
I did, for the 23rd time, remove everything I could about QT and installed the standalone. No help. I've uninstalled iTunes and QT multiple times now and re-installed together and alone. Doesn't seem to matter.
One thing I did, way back when this started was to follow directions at support.microsoft.com/kb/929461 and deleted UpperFilters, and LowerFilters from the registry and then iTunes wasn't working either. I hadn't copied the two lines and after some fashion I was able to figure out what UpperFilters line was, so I put it back, and iTunes works now. But LowerFilters I haven't a clue what it said and so it is still removed.
I turned to you because I have tried all the solutions I could find from microsoft, iTunes, Apple, QT,Gear,...
I refuse to reformat my hd for a stinking QT player!

 

by: kmrosePosted on 2009-10-18 at 16:10:52ID: 25601821

TK--
Do you give up?
KR

 

by: TK-77Posted on 2009-10-18 at 16:19:05ID: 25601841

Sorry knrose. I am out of ideas. I've posted every possible fix that I could find on that error. I was even able to duplicate and fix the error myself, but my suggestions obviously didn't help you on your PC.

I was hoping that someone else would post other possible fixes, but unfortunately they haven't.

TK

 

by: kmrosePosted on 2009-10-18 at 16:31:15ID: 25601863

TK
Are you saying that "expert exchange" is at a loss to help me?
KR

 

by: TK-77Posted on 2009-10-18 at 16:46:11ID: 25601905

No. I am just saying that I am at a loss to help you. I would just give it a few more days and if no one else responds to your question with other possible fixes, then you can delete the question and your points will be refunded.

TK

 

by: kmrosePosted on 2009-10-18 at 21:29:43ID: 25602639

TK
Thanks for trying!
I do not understand, "Points will be refunded?"

KR

 

by: kmrosePosted on 2009-10-19 at 05:33:25ID: 25604530

TK
Before you go; how did you: 1)duplicate the error and 2)fix it?
KR

 

by: TK-77Posted on 2009-10-19 at 13:14:07ID: 25608571

From my previous post above:

"..... I was just able to duplicate the "Quicktime error 2096" by turning "on" compatibility mode in iTunes. Have you checked to see if iTunes compatibility mode is selected......"

I was then able to make the error go away by unchecking the compatibilty mode. However, you had stated that you did the same thing with no luck.

TK?

 

by: kmrosePosted on 2009-10-19 at 17:36:06ID: 25610126

TK:
Good news...I think.  We're closer! iTunes doesn't have a compatibility tab but when I clicked on "Properties" for QT, clicked on "compatibility tab", it was clear so I put ...Service Pack 2 back in there and QT opened up!!! BUT...it did it in safe mode?  I then tried all the others like Windows 95,98,,2000, Service Pack 1, etc. and I got the error msg.  Went back to Ser Pk 2 and QT opend in safe mode again, with no error msg.  I played a video, which worked fine, except smaller window than usual.
So, ?something in QT initialization file translates into safe mode?  And thots how to stop that?
KR

 

by: kmrosePosted on 2009-10-22 at 22:57:58ID: 31641937

Thanks

20120131-EE-VQP-002

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