<div>
patrickab,<br />
<br />
No, it's not home work. There are experts here I belive has tackled the subject.<br />
I'll repost and hope other experts will join, thank for you time.<br />
<br />
the traditional formula for ASA, The total time in Queue / Total calls<br />
<br />
<br />

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patrickab,

No, it's not home work. There are experts here I belive has tackled the subject.
I'll repost and hope other experts will join, thank for you time.

the traditional formula for ASA, The total time in Queue / Total calls




<div>
RyanBank,<br />
<br />
As I have not helped you at all, I suggest you ask a free question, requesting a refund at the following link:<br />
<br />
<a href="https://www.experts-exchange.com/Community_Support/" rel="ugc nofollow">https://www.experts-exchange.com/Community_Support/</a><br />
<br />
Quote the URL for your question. In this instance it is:<br />
<br />
<a href="https://www.experts-exchange.com/questions/21912338/forecasted-asa-average-speed-of-answer.html#17064179" rel="ugc">https://www.experts-exchange.com/questions/21912338/forecasted-asa-average-speed-of-answer.html#17064179</a><br />
<br />
Patrick
</div>


RyanBank,

As I have not helped you at all, I suggest you ask a free question, requesting a refund at the following link:

https://www.experts-exchange.com/Community_Support/ [https://www.experts-exchange.com/Community_Support/]

Quote the URL for your question. In this instance it is:

https://www.experts-exchange.com/questions/21912338/forecasted-asa-average-speed-of-answer.html#17064179 [https://www.experts-exchange.com/questions/21912338/forecasted-asa-average-speed-of-answer.html#17064179]

Patrick

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<div class="content wysiwyg-content">
hi,<br />
<br />
how can we compute for forecasted asa?<br />
<br />
the data i have are:<br />
<br />
Total Calls:236<br />
Average handling Tme:38 sec<br />
Required Agent: 5<br />
Scheduled Agent: 4<br />
Calls Per Agent: 47<br />
Forecasted ASA: ?<br />
<br />
<br />
<br />
thanks.
</div>
</div>


hi,

how can we compute for forecasted asa?

the data i have are:

Total Calls:236
Average handling Tme:38 sec
Required Agent: 5
Scheduled Agent: 4
Calls Per Agent: 47
Forecasted ASA: ?



thanks.

forecasted asa-average speed of answer

Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization, including businesses, schools, interest-based user groups, clubs, charities, or governments. Services provided by enterprise software are typically business-oriented tools such as online shopping and online payment processing, interactive product catalogue, automated billing systems, security, enterprise content management, IT service management, customer relationship management (CRM), enterprise resource planning (ERP), business intelligence (BI), project management, human resource management (HR), manufacturing and supply chain management, enterprise application integration (EAI), and enterprise forms automation. Enterprise software is often available as a suite of customizable programs that require specialist capabilities.