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11.25.2003 at 05:27AM PST, ID: 20808073

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5.2

Outlook 2003 address book....Contacts help...!

Zone: Outlook Groupware Software

Tags: outlook, address, 2003, book, contacts

I have Outlook 2002. When I open outlook and go to 'Contacts', there isn't any contacts listed. If I click on Tools/Address Book, it pops up the address book. If I select the drop down box of 'show names from the' and choose "Contacts", there are a whole bunch of contacts listed. Can someone explain to me why they are not listed in Contacts under outlook, but they show up under contacts in the address book?

I need to move those names from the outlook address book to the contacts 'folder' under Outlook. Anybody know how I can do this? Thanks!

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Question Stats

Zone: Software

Question Asked By: caminator

Solution Provided By: rainbaby

Participating Experts: 15

Solution Grade: B

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11.25.2003 at 08:08AM PST, ID: 9818600

Rank: Genius

sunray_2003:

Dear caminator,

Have you tried this.. search for the file .PAB ( personal address book).. I assume this is where your addresses are stored.
Now select contacts
go to file --> import and export
select import from other program
and next page select personal address book
and browse to that file
and then try importing

Thanks,
Sunray

11.25.2003 at 08:35AM PST, ID: 9818776

Rank: Genius

war1:

Greetings, caminator!

Outlook Error: Access Email Address

http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q263/4/44.ASP&NoWebContent=1

Outlook PST File, Recover Damaged
http://www.slipstick.com/problems/scanpst.htm

Best wishes, war1

11.25.2003 at 10:34AM PST, ID: 9819592

caminator:

War, did you read my post? The site you gave me didn't appear to have anything I need. Were you mistaken, or am I just missing something. Thanks! :-)

11.25.2003 at 11:29AM PST, ID: 9819898

caminator:

sorry, that was supposed to be "misread" not read...i sounded rude saying it that way. I certainly do not want to come by as upset or rude. I completely appreciate any and all help! :-)

11.25.2003 at 12:11PM PST, ID: 9820189

Rank: Wizard

slink9:

Am I missing something? The title says OL2003 while the text says OL2002. Which is it?

11.25.2003 at 01:23PM PST, ID: 9820666

caminator:

it is outlook 2002....i didn't see that. It was a typo. I have 2003! :-)

11.25.2003 at 03:28PM PST, ID: 9821457

rainbaby:

Is that your corporate account? What I suspect is that Contacts under outlook is empty is because you haven't created your personal address book. Contacts under outlook = Personal Address book, whereas Tools/Address Book is defaulted to your corporate address book, that's why you see name and addresses.

If you create your Personal address book by
1) Manually enter name and contact info in Contacts
or
2) Import address book by follow message posted by sunray_2003

then click on Tools/Address Book, go to drop down box named "Show Names from the:" and choose Outlook address book - Contacts, you would see the Contacts(Personal Mail Box address book) that were displayed under "Contacts" page as well.

Hope this is clear

Accepted Solution

11.26.2003 at 06:19AM PST, ID: 9824703

caminator:

Thanks all foryour help thus far. This is where I stand. I have the people I need in Contacts within Outlook now. One problems now, is there appears to be no address book now. When you go to compose a new email, and click on the "To:", I get an error that states

"The address list could not be displayed. The contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions."

I know I have permission to access anything, so that isn't the issue. I did a search for *.pab, and it came back with 0 results. Any ideas on how I can get my address book working again, and integrated with Contacts ? Thankns once again! :-)

11.26.2003 at 06:36AM PST, ID: 9824809

Rank: Wizard

slink9:

Right-click on Contacts and left-click on Properties. Now look at the Outlook Address Book tab. Is it checked to be used as an address book?

11.26.2003 at 09:01AM PST, ID: 9825869

caminator:

Thanks. I did set it to use as an address book. When I hit the "To:" button, still get that error, but upon hitting "OK" to clear the error the address book pops up. I cant see any names listed until O click the field "Show names from the" at the top. I have Outlook Adress book, Contacts, and Contacts. I have 2 options to choose contacts. One is empty, and the other shows my contacts. Why does there show 2 contacts listed there, and how to I get rid of the empty one?

11.26.2003 at 09:05AM PST, ID: 9825908

Rank: Wizard

slink9:

Tools-EMail Accounts-View or Change Existing Address Books. That should allow you to get rid of the other one.

02.11.2004 at 06:35AM PST, ID: 10332420

asqui:

If you are still trying to solve this, you may be interested to hear that I just had this problem myself. I needed to define a personal address book, then link my outlook "Contacts" folder to the personal address book so that it will use that information for your address book, and when auto-completing email addresses when composing new email, etc.

1. Create an address book:
Tools > Email Accounts > View or change existing...
If there isn't already an "Outlook Address Book", create one with the "Add..." button.
Restart Outlook for changes to take effect.

2. Link your contacts folder:
Click the contacts tab.
Right click the "Contacts" entry in the folder view at the top of the left pane, select "Properties".
On the "Outlook Address Book" tab check "Show this folder as an e-mail Address Book".

Hope this helps.
Dani

03.27.2004 at 06:42AM PST, ID: 10694776

walkerboh2112:

I took the time to write up the steps, but the solution is at least implicit from the solutions offered by slink9 and asqui

Open Outlook (2003)
Tools menu
Choose E-mail Accounts
Under Directory: choose View or change existing directories or address books
Click Next
Click Remove for all Address Books you want to smoke
Click Add
Choose Additional Address Books
Click Next
Choose Outlook Adddress Book
Click Next
Click OK
Click Finish
Exit Outlook
Open Outlook
Cookin'

This would be a good time to run the Microsoft Office 2003 Save My Settings Wizard, eh ?

04.26.2004 at 07:34AM PDT, ID: 10918823

badbaddonkey:

I had a similar issue.. loads of people in "contacts" from Outlook quick menu, but ctrl-K or hitting send brought up empty box - no names...

Easy solution..

right click on Contacts (on the Outlook Shortcuts bar)

select properties

Click on "Outlook Address Book" tab and check the box that says "Show this folder as an e-mail Address Book"

done

04.29.2004 at 05:55AM PDT, ID: 10948797

freefallinlife:

I just had this same issue because we migrated from NT to XP so I replaced the .pst file from NT to the .pst in XP...bad idea, should have imported. Anyway click address book in outlook and after the error message hit tools, options...under "When sending mail, check names..." if you have more than one "Contacts" folder listed in that window...there's you problem. The folders are listed in search order so this means the first folder is empty.
I deleted the first "Contacts" and under "Show this address.." and "keep personal addresses..." select the second "Contacts" from the drop down.

That corrected my problem...let me know how it goes.

11.07.2004 at 09:16AM PST, ID: 12517930

jaganpjames:

To list your addresses in contacts list in the address book, here is a simple method, atleast it works for me.

Click the contacts tab.
Right click the "Contacts" entry in the folder view
select "Properties".
On the "Outlook Address Book" tab
Rename the name of address book to "Address book"
restart outlook .

This worked for me.. after the migration from 2k to 2k3.

11.18.2004 at 12:22PM PST, ID: 12618469

rb29440:

I started getting this message today...The address list could not be displayed. The contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...when i would click To in a new email message. I tried the steps you all have suggested. Nothing worked! But running Detect and Repair did! Sometimes, the simplest things....

11.30.2004 at 03:54PM PST, ID: 12711602

wturnley:

Hey All,

Please check out Microsoft article: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q319901.

The title of the article is "The address list could not be displayed"

I had TWO contacts folders. One was corrupt and the other good. I followed the directions on the article and all is now well.

Good luck.

wlt.

09.19.2005 at 11:11PM PDT, ID: 14917835

jbomson:

Hi

I installed ms outlook 2003. My folder contacts showing e-mail address. From inbox when i create new mail and clik "to", select name window open without any contacts. What setting is required to see all my e-mail adrress?

Joseph

09.19.2005 at 11:13PM PDT, ID: 14917839

Rank: Genius

war1:

jbomson, you should ask a new question, so experts will be able to see the question at the top of the list.

09.20.2005 at 10:21AM PDT, ID: 14921963

wturnley:

jbomson,

Hi. war1 is right. The question should be opened in a new thread.

Anyway . . .

Assuming that you were upgrading from a previous Outlook and had Contacts, frist run Scanpst. You can find it in the Office folder or just do a search and make a shortcut to the exec to a convenient spot.

Also, did you copy up your old '.pst? Or, did you just install over the old one?

If you copied your old '.pst, you can open your old '.pst from your new Outlook and select all of the Contacts and copy/paste the Contacts into the empty Contact folder.

You also may have two .'pst files now. Outlook(1).pst will be your new one and Outlook.pst will be your old one. Outlook 2003 may be reading from both, i.e. known Contacts but none shown in To:.

Getting back to what war1 said is right. You should open in a new thread.

nucfission

11.05.2007 at 03:00AM PST, ID: 20214924

http://support.microsoft.com/kb/319901/en-us

CoSmismgr

12.12.2007 at 05:23PM PST, ID: 20461671

All you have to do is:

Copy the Outlook.pst file from old computer to new
Click the Address book icon on the toolbar in Outlook
Tools.. Options.. click dropdown menu 'Show this address list first: '
select Contacts folder which contains addresses
Click Apply

done!

skrabler

05.24.2008 at 05:24PM PDT, ID: 21640728

this seems like a much more acceptable answer; certainly current.

Tools > Address Book (the AB opens) then Tools > Options > select the second "Contacts" in both of the drop lists and delete the first in the pick list below the drop lists. Click OK.

20080236-EE-VQP-29