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9.6

Cannot start Outlook 2003 after reboot

Asked by rcicotte in Outlook Groupware Software, Microsoft Applications

Tags: outlook, cannot, start, 2003, outlook.

I have recently installed Microsoft Office 2003 on my XP Pro client.  I do not use Microsofte Exchange Server.  Since upgrading from XP Office Pro I find that whenever I restart the client I lose access to my Outlook 2003 files.  After restarting and attempting to open Outlook I get the following error messge:

"Cannot start Microsof Office Outlook.  Unable to open the Outlook window.  The set of folders coult not be opened.  The server is not available.  contact your administrator if this condition persists."

This is no help of course because I am the administrator.  I find that I cannot even use a backup of the .pst file because the existing Outlook.pst file is locked and and cannot be renamed, deleted or accessed in any way.  If I attempt to use the scanpst utility it says that the file is in use and cannot be opened.  In order to correct the problem I need to:
1.  Restart in safe mode
2.  Run scanpst.exe on the Outlook.pst file and fix errors (errors are always found)
3.  Rename the file.  If I do not rename it the file will still be locked when I restart and Outlook will still not open.
4.  Restart XP in normal mode
5.  Rename the file to Outlook.pst
6.  Open Outlook and all is well.

The problem is consistent but I cannot find what process is locking the .pst file.  Can anyone help.  I cannot find any reference to this problem at MSDN.
[+][-]03/14/04 08:21 AM, ID: 10592318Accepted Solution

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About this solution

Zones: Outlook Groupware Software, Microsoft Applications
Tags: outlook, cannot, start, 2003, outlook.
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Solution Provided By: sunray_2003
Participating Experts: 7
Solution Grade: A
 
[+][-]03/14/04 08:24 AM, ID: 10592345Expert Comment

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[+][-]03/14/04 09:13 AM, ID: 10592535Expert Comment

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[+][-]03/14/04 01:43 PM, ID: 10593591Expert Comment

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[+][-]03/14/04 04:01 PM, ID: 10594132Author Comment

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[+][-]03/14/04 11:39 PM, ID: 10595592Expert Comment

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[+][-]03/15/04 04:43 AM, ID: 10596735Expert Comment

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[+][-]03/15/04 04:49 AM, ID: 10596766Author Comment

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[+][-]03/15/04 09:44 AM, ID: 10599161Author Comment

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[+][-]12/20/04 11:43 AM, ID: 12869714Expert Comment

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[+][-]12/22/04 02:46 AM, ID: 12882814Author Comment

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