Ashley34
asked on
Microsoft seems stumped on stuck email problem.
Platform is WIndows XP Pro 2003, MS Office Pro 2003, using Outlook for email, POP3; installed March 8, 2004.
New messages that are re-opened in Outbox and then re-sent, as well as forwarded messages and replies to messages are all stored in the Outbox under" Date: None". They cannot be transmitted from this place. They need to be under "Date: Today" to be transmitted. We have tried this under these conditions: Outlook in normal mode & Outlook in Safe Mode; Norton Internet Security enabled & disabled; different Outlook email profiles; have re-IPL'd several times. The only emails being transmitted are new messages that are not modified while in the Outbox.
Question: What is the solution to this problem?
New messages that are re-opened in Outbox and then re-sent, as well as forwarded messages and replies to messages are all stored in the Outbox under" Date: None". They cannot be transmitted from this place. They need to be under "Date: Today" to be transmitted. We have tried this under these conditions: Outlook in normal mode & Outlook in Safe Mode; Norton Internet Security enabled & disabled; different Outlook email profiles; have re-IPL'd several times. The only emails being transmitted are new messages that are not modified while in the Outbox.
Question: What is the solution to this problem?
ASKER
I have sent the messages to myself at both my ISP and my Yahoo mail box. They are not being delivered to either.
I am normally online the entire time I am at the computer. During some of the tests I ran for Microsoft I worked both ways -- online, then another test offline followed by a connection. It made no difference.
POP account is with TFB.com, but messages never leave the outbox.
The option to save replies with original messages was never set on.
I am normally online the entire time I am at the computer. During some of the tests I ran for Microsoft I worked both ways -- online, then another test offline followed by a connection. It made no difference.
POP account is with TFB.com, but messages never leave the outbox.
The option to save replies with original messages was never set on.
A few more questions/comments:
It sounds like the emails are being saved, not sent.
What happens if you open an email in the Outbox and hit send again, then send/receive? Does that one particular email go?
Have you confirmed that this is not the case: "When you reply to an e-mail message in Outlook, Outlook tries to send the reply by using the same account through which you originally received the message. If the account in which you received the message no longer exists in your Outlook profile or account settings, the message may not leave your Outbox. This scenario is most likely to occur when you have old mail delivered to an Inbox in a personal folder (.pst) file on your local hard disk, and you have changed mail accounts since you received the message."
>>>Norton Internet Security enabled & disabled
Have you turned off Email scanning, not just disabling the program?
Are copies of the emails being put in your Sent Items folder?
Does the "oldest" message have an attachment? Can you delete the oldest message (attachment or not) and send/receive? Can you move all of the queued messages from your outbox to a temporary folder and see if you can forward or reply to emails then?
It sounds like the emails are being saved, not sent.
What happens if you open an email in the Outbox and hit send again, then send/receive? Does that one particular email go?
Have you confirmed that this is not the case: "When you reply to an e-mail message in Outlook, Outlook tries to send the reply by using the same account through which you originally received the message. If the account in which you received the message no longer exists in your Outlook profile or account settings, the message may not leave your Outbox. This scenario is most likely to occur when you have old mail delivered to an Inbox in a personal folder (.pst) file on your local hard disk, and you have changed mail accounts since you received the message."
>>>Norton Internet Security enabled & disabled
Have you turned off Email scanning, not just disabling the program?
Are copies of the emails being put in your Sent Items folder?
Does the "oldest" message have an attachment? Can you delete the oldest message (attachment or not) and send/receive? Can you move all of the queued messages from your outbox to a temporary folder and see if you can forward or reply to emails then?
ASKER
You are right about the emails being saved, not sent. They are being "saved" in the OUtbox.
Right before replying to your latest comment, I deleted everything in the Outbox (it was all junk). ( I am having to use OUtlook Express to send mail.)
I verified that email scanning (Inbound and Outbound) was turned off.
I created a message to myself at Yahoo and copied myself to my ISP email address, hit send, then opened the Outbox to look at it. It was not where it should be (Date: Today), but in the category "Date: None". The icon to the left of the message showed an open envelope with a sheet of paper close to it. Icons for emails that are really going to be sent have a closed envelope. Under the column heading "Sent", was the word "None". I hit Send/Receive and nothing happened.
The option is set for mailed messages to have a copy put in the Sent Folder, but there is nothing in there.
As of right now, nothing is being sent from the Outbox, not even new messages.
Right before replying to your latest comment, I deleted everything in the Outbox (it was all junk). ( I am having to use OUtlook Express to send mail.)
I verified that email scanning (Inbound and Outbound) was turned off.
I created a message to myself at Yahoo and copied myself to my ISP email address, hit send, then opened the Outbox to look at it. It was not where it should be (Date: Today), but in the category "Date: None". The icon to the left of the message showed an open envelope with a sheet of paper close to it. Icons for emails that are really going to be sent have a closed envelope. Under the column heading "Sent", was the word "None". I hit Send/Receive and nothing happened.
The option is set for mailed messages to have a copy put in the Sent Folder, but there is nothing in there.
As of right now, nothing is being sent from the Outbox, not even new messages.
>>>I created a message to myself
I thought you said that you could send new emails to yourself, just not forward and reply?
What happens if you open an email in the Outbox and hit send again, then send/receive? Does that one particular email go?
I know that you said that you created new profiles, but did you create new pst files or use the existing one? If you used the existing, try creating a new profile with a new pst, try send/receive etc.
This must be a real pain for you! :(
I thought you said that you could send new emails to yourself, just not forward and reply?
What happens if you open an email in the Outbox and hit send again, then send/receive? Does that one particular email go?
I know that you said that you created new profiles, but did you create new pst files or use the existing one? If you used the existing, try creating a new profile with a new pst, try send/receive etc.
This must be a real pain for you! :(
try this.. go to control panel, click on mail, click on show profiles button, click on the new button to create a new profile.. re-setup your account.. when finished go to the show profiles and select the profile you just created as the default profile.. try sending mail.. if this fixes, then your outlook profile is corrupted..
ASKER
What is really strange, among other things, is the part about the new emails. For a period of time the new emails would transmit without problems. Then it seemed that they were having the same problem as the forwards and replies. The forwards and replies have been consistent. I have tried to make sure that I am being consistent when I try the test cases.
When I created the new profile, I did not do a new .pst, so I will give that a shot. In my last response from Microsoft, they seemed to think that there was some third party software that may be the culprit. Other than Norton Internet Security, I can't imagine what it would be. What about Outlook Express?, could it be involved, even though it is working fine.
When I created the new profile, I did not do a new .pst, so I will give that a shot. In my last response from Microsoft, they seemed to think that there was some third party software that may be the culprit. Other than Norton Internet Security, I can't imagine what it would be. What about Outlook Express?, could it be involved, even though it is working fine.
ASKER
I just completed setting up another profile (my third one since this problem occured). This time I used a new, empty .pst file. I opened the new profile as my default and I received that message that Outlook sends when you perform the test on a new setup. I also received the experts-exchange note regarding an update from spikeworld.
I forwarded one of the messages to my Yahoo account, replied to the message Outlook had generated (from me to me), and sent a brand new message.
Nothing worked. All of the three emails to be sent are sitting in the jailhouse known as Date: None.
SENT folder is empty. I am at a complete loss of what to do next.
I forwarded one of the messages to my Yahoo account, replied to the message Outlook had generated (from me to me), and sent a brand new message.
Nothing worked. All of the three emails to be sent are sitting in the jailhouse known as Date: None.
SENT folder is empty. I am at a complete loss of what to do next.
ASKER
Here is another weird thing. I went to the newest profile and sent three new messages; all to my Yahoo address. The first two were handled properly, the third one remained in the Date: None outbox.
These were all one or two word messages such as "TEST TEST".
Could there be something running in background that occasionally lets a message get through?
These were all one or two word messages such as "TEST TEST".
Could there be something running in background that occasionally lets a message get through?
ASKER
Thursday 3/18 0700 MST I just used system restore to the Mar 6 2004 status. This put my system back like it was before I started downloading and installing all the Microsoft updates that were recommended.
Outlook works exactly as it should and without any of the problems we are trying to solve in this configuration.
Do you think I should start installing the MS updates one at a time until we find one which might be the culprit. This would be a long a tedious effort. YOur thoughts please.
Outlook works exactly as it should and without any of the problems we are trying to solve in this configuration.
Do you think I should start installing the MS updates one at a time until we find one which might be the culprit. This would be a long a tedious effort. YOur thoughts please.
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ASKER
It's hard to say if I can live without them. Microsoft identifies them as urgent to eliminate a opening for hackers to acquire an entry to a computer. The MS help rep would like to work with me if I decide to download them at the rate of one every other day to see if anything happens. That would take about a month to complete. I haven't decided if I want to fool with it yet.
if you are worried about hackers.. install zonealarm.. www.zonealarm.com
I just started having this problem too On Outlook 2003 after installing Norton Internet Security 2004. For me, the problem seems to be a queueing problem in the way Outlook handles mail going to the outbox.
My symptoms are: if the outbox is empty, the first email I write will always go to the date:none graveyard (I have not done a send/receive at all yet). If the second email is a reply, it will go to the graveyard. If the second email is a newly created email, it will go to the correct date:today category. Once you get one email in the date:today category, all other emails that follow will go into that category. However, if you delete an email in the date:none graveyard, an email from the date:today category will drop down into the graveyard. Also, if you edit an email in the date:today category in the outbox, it will be sent to the graveyard. Emails in the date:today category will be properly sent when send/receive is selected (assuming no immediate delivery settings).
This seems to be an outlook queueing problem that is caused when you install new software (I have also read instances where this problem is caused by installing Windows fax software). The only way to fix it seems to be uninstalling the most recently installed program. This is a very annoying bug that microsoft really needs to address. Comments?
My symptoms are: if the outbox is empty, the first email I write will always go to the date:none graveyard (I have not done a send/receive at all yet). If the second email is a reply, it will go to the graveyard. If the second email is a newly created email, it will go to the correct date:today category. Once you get one email in the date:today category, all other emails that follow will go into that category. However, if you delete an email in the date:none graveyard, an email from the date:today category will drop down into the graveyard. Also, if you edit an email in the date:today category in the outbox, it will be sent to the graveyard. Emails in the date:today category will be properly sent when send/receive is selected (assuming no immediate delivery settings).
This seems to be an outlook queueing problem that is caused when you install new software (I have also read instances where this problem is caused by installing Windows fax software). The only way to fix it seems to be uninstalling the most recently installed program. This is a very annoying bug that microsoft really needs to address. Comments?
Hi,
I have exactly the same problems as belska99, and the funny thing it all started at the seme date 25.05.04.
I was sending Multiple messages using Word Mailmerge. and the first message always set to none,
and all "Sent:none" messages dont send. I was trying to open each message and ad an attachment to it after what the Sent is always none.
I tried to turn off Antivirus scanning and firewall, but nothing happened.
Anybody have a solution? please help.
I have exactly the same problems as belska99, and the funny thing it all started at the seme date 25.05.04.
I was sending Multiple messages using Word Mailmerge. and the first message always set to none,
and all "Sent:none" messages dont send. I was trying to open each message and ad an attachment to it after what the Sent is always none.
I tried to turn off Antivirus scanning and firewall, but nothing happened.
Anybody have a solution? please help.
I've started having much the same problem, on two machines.
On machine A, things were working fine until about Aug 6, when I started having some outbox messages marked as "save" rather than "send". On machine B, recently setup, the problem was from the beginning. Since both machines are up to date with Office updates, I also suspect that an update is the culprit.
The rule for me is that any highlighted message in the outbox is changed from "send" to "save". My workaround is as follows:
1. Create a dummy message (I give it the subject of "junk") and make sure it's in the outbox.
2. In the outbox, select "junk".
3. Point to a saved message and right mouse click. Choose open. When the message opens, click on send.
Having done this, "junk" will still be highlighted and the message will be marked as "send".
On machine A, things were working fine until about Aug 6, when I started having some outbox messages marked as "save" rather than "send". On machine B, recently setup, the problem was from the beginning. Since both machines are up to date with Office updates, I also suspect that an update is the culprit.
The rule for me is that any highlighted message in the outbox is changed from "send" to "save". My workaround is as follows:
1. Create a dummy message (I give it the subject of "junk") and make sure it's in the outbox.
2. In the outbox, select "junk".
3. Point to a saved message and right mouse click. Choose open. When the message opens, click on send.
Having done this, "junk" will still be highlighted and the message will be marked as "send".
ASKER
Final update: the problem re-ocurred in June. Following a clue I found on the web, I completely removed Norton Internet Security, installed Trend Micro Internet Security and have had no problems (yet).
Do you stay online the entire time that you are sending email or do you only connect when sending/receiving? If you only connect to send/receive, try establishing a connection first using your web browser etc, before sending/receiving.
Are you using Hotmail for your pop account or another provider?
Try Tools > Options > Preferences > E-mail Options > Advanced E-mail Options> clear "...save replies with original message..." > Ok back out. Try to forward an email to yourself afterwards and test if it leaves the outbox and/or you receive it.