Link to home
Start Free TrialLog in
Avatar of paulsharville
paulsharville

asked on

Word hangs when 'saving as', Outlook does the same when saving or inserting an attachment, Explorer no longer recognises just 'www'

I would not have assumed that all three of the above problems were related were it not for the fact that a friend of mine is experiencing exactly the same problems (in triplicate). I have uploaded latest virus definitions and run and scan. Nothing. I have run scanpst.exe to check for errors on Outlook and it found and repaired OK. The wierdest thing is that, all of a sudden, I can't just type www then the name of the website, and then hit 'return'. I now have to type the full http:// leader. Any ideas? This is my first question on Experts Exchange and I'm hoping someone out there can lend a hand.

Thanks

Paul
Avatar of Brian Mulder
Brian Mulder
Flag of Netherlands image

Hello paulsharville,

this is frequent issue around here

and this is the post of B-C-M that deals with it
---------
It's a conflict between a recent Windows Update and HP printer or scanner software.

See http://support.microsoft.com/?kbid=918165 for explanation and fix

Or do this (which is a quick way of doing what MS suggest):
Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
Click Start, run
Paste into the dialogue box and hit return.

==Copy below here==
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
=Copy above here==
---------

hope this helps a bit
bruintje
Avatar of paulsharville
paulsharville

ASKER

BTW, the friend I mentioned shares a network with me. We're both freelancers and he has a desk in the same room as me and we share a LAN.
Well, I obviously got the top man. As we say in London - 'sorted'.

I really thought that these three problems were such an odd combination, I wasn't going to get a straight answer.

Thank you very, very much. 500 points well earned and $10 very well spent.

Paul
glad you got it solved :-)
at this time with 6 or 7 of these likewise questions around its easy enough
ASKER CERTIFIED SOLUTION
Avatar of Brian Mulder
Brian Mulder
Flag of Netherlands image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial