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6.4

Faulting application winword.exe, version 11.0.6568.0, stamp 42e178a5, faulting module mso.dll,

Asked by SSculthorp in Microsoft Word

Tags: faulting, application

Hi,

I have an XP Professinal SP1 PC with Office 2003 SP2 fully patched.  This is not a killer problem but I would like to get to the bottom of it. Effectively Word dies whenever you attempt to OPEN a word document from the Internet via IE 6 SP1.

The entry in the App log is:-

Source:- Microsoft Office 11
Event ID:- 1000

Faulting application winword.exe, version 11.0.6568.0, stamp 42e178a5, faulting module mso.dll, version 11.0.6568.0, stamp 42e18ef6, debug? 0, fault address 0x000b4e4a.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

If I delete the MSO.DLL and let it be recreated the error is not logged in the Event log for a while, although the behaviour still occurs. When Word crashes it is still apparent as a process in task manager

I've run a Repair on Office 2003 and updates on IE. I have also deleted the MSO.DLL and let it be recreated. I've seen a lot of dialogue about HP print drivers and I removed all printer entries and disabled AV and other unnecessary services. Unfortunately I can't go to SP2 for XP yet and I really don't want to re-install unless necessary. I've also run AV and Spy Bot with no results. Hope somebody has some ideas because it's doing my nut in!

Simon


[+][-]03/25/06 02:27 AM, ID: 16287711Accepted Solution

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About this solution

Zone: Microsoft Word
Tags: faulting, application
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Solution Provided By: CetusMOD
Participating Experts: 2
Solution Grade: A
 
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