Solved: Adobe Acrobat 7.0 Freezes when Norton Internet Security 2005 Enabled

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ChrisEbbels

Adobe Acrobat 7.0 Freezes when Norton Internet Security 2005 Enabled

Hi all,

I have Adobe Acrobat 7.0 installed on a new Toshiba Tecra A3 Laptop running Windows XP Pro fully updated. I also have Norton Internet Security 2005 installed, and fully updated. When "Security"is enabled in Norton I.S, Acrobat freezes on startup, after a Norton dialogue box appears asking wether to permit Acrobat to access the internet. every time, I've chosen "Permit Always", but it doesn't remember the setting, as I have to hardware reset the PC to regain full control (cannot even end the Acrobat process). I have run "Program Scan" in Norton Internet Security's Personal Firewall configuration, and added and enabled all internet-enabled programs; the scanner does find Acrobat, and claims to enable it - yet for some reason, the "Permit?"dialogue still appears upon starting Acrobat. When looking in detail, Acrobat is trying to contact an internet server on UDP port 53.

If Norton Internet Security's "Security" is disabled, Acrobat runs perfectly. I am at a loss here. In need of an urgent solution, hence the points :)

Thanks people,
Chris

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innovator_joel

Greetings!

check C:\Documents and Settings\torque\Local Settings\Temp, sure enough, Acrxxxx.tmp galore.... ending with AcrFFFF.tmp, each exactly 0 bytes.

C:\Documents and Settings\torque\Local Settings\Temp>erase acr*.tmp

Erase all the files, that should resolve the issue. Also clear all the temp files. To make it easy you can use disk clean. Download it from the link:

http://www.robertenfemke.nl/~diskclean/download.php

This should resolve the issue.

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arkoak

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war1🇺🇸

Greetings, ChrisEbbels !

Norton Internet Security (NIS) is known to block programs when it should not. Since you enabled everything, Acrobat should work. Disable NIS when you open Acrobat, then enable after Acrobat is opened.

In the long term, replace NIS with another firewall. ZoneAlarm is a good software firewall and is free.

Cheers!

maninblac1

Alright, i just solved this problem this morning. Go into NIS settings and go to the firewall configuration. Under programs ensure that Acrobat is listed as permit all. Then go to the advanced tab and the hit general button. Click add and set up a special rule with these specifications. Permit, to and from, any computer, TCP and UDP, only on communication port 53 (remote domain). Don't prompt for a message and label it "Acrobat Rule"....then move this rule you created which is at the bottom of your rule higherarchy and move it all the way to the top. This will stop it from freezing. NIS is an excellent firewall, but i believe that it is TOO powerful for the at home user, it does cause frequent lockups on programs, but it does catch everything. I'm very happy with NIS, but i do find it a pain at some times.

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ChrisEbbels

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thanks for the help, all. a lot was depending on this app working, so i'm glad it's sorted out. as it turned out, i did need to set up a manual program control rule for acrobat and its' updater. it seems silly that it had to be done this way, considering NIS was asking what i wanted to do anyway, but it worked sure enough.

thanks to everybody :)

Chris

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