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| Contact Management Zone |
Contact Management ZONE
With users like the Professional Sales Road Warriors that made up much of ACT!'s early user base to field service technicians, trades-people, telecommuters who work from home, remote offices and others who need access to their data while out of the office, ACT! has needed to make use of every changing technology so that the data can be provided to the users as they need it.
From it's creation in 1987, ACT! has been at the forefront of remote and mobile users. From the ability to merge databases with ACT! for DOS 2.0 in 1990 (where users would need to bring their databases into the office to ...
From it's creation in 1987, ACT! has been at the forefront of remote and mobile users. From the ability to merge databases with ACT! for DOS 2.0 in 1990 (where users would need to bring their databases into the office to ...
As owner of GL Computing, I have worked with CRM products since 1984 and with ACT! since 1987. GL Computing provides training and technical support to ACT! Consultants, resellers and add-on developers around the world.
One of the problems we notice is that users are not sure of the different options available to create and maintain proper backups of their ACT! data, so I thought it would provide value to list them all here.
As ACT! by Sage database uses a SQL engine, it can't be backed up by simply copying the files or by using a normal ...
One of the problems we notice is that users are not sure of the different options available to create and maintain proper backups of their ACT! data, so I thought it would provide value to list them all here.
As ACT! by Sage database uses a SQL engine, it can't be backed up by simply copying the files or by using a normal ...
Microsoft have a hotfix for Windows systems that will improve application that uses UTC dates and times - including Outlook, the Windows Event Viewer and many third-party applications.
Most date and time stamps that are created and displayed in Windows and in many applications are stored as UTC. Then, they are rendered in local time by using system APIs. Examples of these include Windows file time stamps, Outlook sent and received dates, and event logging time stamps.
Not all built-in, Windows-based applications use these ...
Most date and time stamps that are created and displayed in Windows and in many applications are stored as UTC. Then, they are rendered in local time by using system APIs. Examples of these include Windows file time stamps, Outlook sent and received dates, and event logging time stamps.
Not all built-in, Windows-based applications use these ...
As most of my regular readers and followers know, I do a lot of on-line technical support as well as providing support services to our resellers and ACT! Certified Consultants and one of the things I notice is that I regularly need to ask users the same questions to diagnose the problem and provide a solution.
This means that the support person's time is spent asking these and so the incident takes longer to resolve and get the user up and running. So, I thought I would provide a basic list of items to include to help any support technician resolve an incident faster.
...
This means that the support person's time is spent asking these and so the incident takes longer to resolve and get the user up and running. So, I thought I would provide a basic list of items to include to help any support technician resolve an incident faster.
...
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| Neglected questions are any questions that either have not yet been addressed by an expert, or a solution has not been awarded, and may be eligible for bonus points (see your profile page for details). | ||
| Date | Points | Title | Comments | |
|---|---|---|---|---|
1 |
03/17/10 09:55 PM | 500 | Community Association Member Management Solution | 2 |
2 |
03/17/10 07:28 AM | 500 | Assigned to in Business Contact Manager | 0 |
3 |
03/14/10 08:17 AM | 500 | Access Outlook 2007 Business Contact Manager | 1 |
4 |
03/11/10 11:19 AM | 500 | ACT! Remote Database Sync failure | 2 |
5 |
03/08/10 12:34 PM | 500 | Outlook 2007 with Business contact manager very slow | 5 |
6 |
03/02/10 04:31 AM | 500 | connect BCM to phone system? Possible? | 2 |
7 |
02/25/10 01:56 PM | 500 | Goldmine hangs when select History tab for ONE contact | 9 |
8 |
02/17/10 07:04 AM | 500 | business contact manager Outlook 2003 crashes when opening contact | 28 |
9 |
02/17/10 06:41 AM | 500 | Installing Outlook 2007 w Business Contact Manager Database Tool | 6 |
10 |
02/08/10 08:15 AM | 250 | client PPTP behind ASA Firewall | 3 |
