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3.6

Act 2008 Upgrading Errors, cannot open database.

Asked by TTCLIVE in ACT, Contact Management, SQL Server 2005

Tags: act, database, 2008

I am upgrading from Act for Workgroups 2006 to Act Premium 2008 (EX) and I cannot get a couple of the databases to open (so they will convert). I have a total of 4 databases, 2 converted fine to the new format (SQL 2000 -> SQL 2005). The other 2 just will not open for conversion.

When I open a database in Act2006 format, it tells me "The database needs to be updated...make sure there is a current backup." So I back up the database and then it says "Act will now update the database. This process will take several minutes." It goes into "Updating..." Then says "Exceptions occured while executing Db Schema Update Script. Check the errors in c:\Documents and Settings\All Users\Application Data\Sage Software SB, Inc\ACT!\10.0.237.0\_ActSchemaUpdateResults<databasename>09220075926.txt."

Then it just loops back to "The database needs to be updated...make sure there is a current backup." Starts updating, then errors out again. When I hit cancel and stop it, it tells me "An attempt was made to access the framework without having logge on to a database. Please log on to a database first."

I can't seem to access www.ee-stuff.com right now, so here is the Db Schema Update Script error file http://senduit.com/7f3739

I don't know anything really about SQL and how to go about figuring out what's happening here.

I had the same problem on another database, so I restored it using a backup I created before I upgraded to Act2008, and it just errors out saying to check the network connection but the database is local on the machine I'm working on.

When I run Act8 Diag on this second database (which is most important) says "SUSPECT" in the Status field of the database screen. DB size says (null) and the version says N/A. Here is the error log on the second database I was getting before I restored it trying to get it working http://senduit.com/e75b8c

I am doing this on the weekend because these are production databases and I need to keep them running during the week. Unfortunately, ACT support is only open 8:30am-8:30pm EST Mon-Fri, so I cannot get them to help me. I will be in and out for the next couple hours, but I will respond as I can, and will be working on this this afternoon until I get it done (even if it takes all night).
[+][-]09/22/07 01:49 PM, ID: 19942572Accepted Solution

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About this solution

Zones: ACT, Contact Management, SQL Server 2005
Tags: act, database, 2008
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Solution Provided By: SStroz
Participating Experts: 2
Solution Grade: B
 
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