Hall of Fame

1. GLCompu...275,542
2. HighlanderX15,150
3. 50cal11,126
4. tbsgadi2,000
4. mlmcc2,000
4. SStroz2,000
4. daarchive2,000
4. TDKD2,000
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4. page19852,000
4. InfraLED2,000
13. JOrzech1,500
13. rjjacques1,500
13. itkamaraj1,500
13. Jolanda51,500
17. burlip1,000
17. chris_bot...1,000
17. jimbecher1,000
17. zpomo1,000
17. mtsupport1,000
17. Neer_Th...1,000
17. saurabh7261,000
17. jansvetter1,000
17. dosuka1,000

1. GLCompu...655,677
2. SStroz62,548
3. HighlanderX15,150
4. 50cal11,126
5. daarchive4,100
6. ACTGuru3,000
7. NetAdmin...2,498
8. mlmcc2,150
9. tbsgadi2,000
9. Frankco2,000
9. LeeTutor2,000
9. acperkins2,000
9. Paka2,000
9. war12,000
9. bmsjeff2,000
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9. TDKD2,000
9. IanTh2,000
9. NZFonet2,000
9. fbcbloodc...2,000
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9. dariusg2,000
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4.9

Problem creating subscriber database

Asked by tim-itrw in ACT, Databases Miscellaneous

Tags: Sage, ACT! 2008 Premium for Workgroups, 10.0.0.237, Failed to create remote database <database name>. Invalid file or folder. Please contact the administrator for more help. Would you like to create another remote database?

I have a customer that wishes to implement the Network Sync Service within ACT 2008 Premium for Workgroups. I have followed the tech articles located on the act.com/support site. I have enabled synchronization, created the Sync set and enabled "accept incoming syncs".

I click Create REmote Database. I enter a database name and select a path. I then select the sync set and allow database supplemental files to synchronize. I select Network (inside firewall), Machine name and Port number. I set a password. The utility runs through the entire routine. When it reaches the end of the remote db creation it errors with "Failed to create remote database <database name>. Invalid file or folder. " The log file <databasename>_ActObjectCreationResults.txt displays the following information:
Running DBRights...
The number of orphaned users fixed by updating users was 0.
The number of orphaned users fixed by adding new logins and then updating users was 0.
The number of orphaned users fixed by updating users was 0.
The number of orphaned users fixed by adding new logins and then updating users was 0.
The number of orphaned users fixed by updating users was 0.
The number of orphaned users fixed by adding new logins and then updating users was 0.
The number of orphaned users fixed by updating users was 0.
The number of orphaned users fixed by adding new logins and then updating users was 0.
The number of orphaned users fixed by updating users was 0.
The number of orphaned users fixed by adding new logins and then updating users was 0.
The number of orphaned users fixed by updating users was 0.
The number of orphaned users fixed by adding new logins and then updating users was 0.
*** Setting rights on procedures...
*** Setting rights on tables and views...

I have searched and searched and cannot find anything regarding the error "invalid file or folder". I feel like I must be missing something obvious. I have tried some of the following troubleshooting methods:
1. I have tried multiple different database names. Multiple word names, single word names, names with and without underscores.
2. I have tried multiple paths. It does not matter if the path is local, a mapped drive, if the path name has spaces or if it does not have spaces.
3. I have made sure that permissions are correct on the destination folder.
4. I have tried both allowing and not allowing synchronization of database supplemental files.
5. I have set the CopyData Method to a value of 1 within the ActDiag database settings - per tech support article.
6. I can successfully telnet to the server on 65100
7. I have tried creating the file with and without a password.

Any advice is greatly appreciated.

Thanks,

Tim

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20091111-EE-VQP-92 / EE_QW_2_20070628

Problem creating subscriber database

Asked by tim-itrw in ACT, Databases Miscellaneous

Tags: Sage, ACT! 2008 Premium for Workgroups, 10.0.0.237, Failed to create remote database <database name>. Invalid file or folder. Please contact the administrator for more help. Would you like to create another remote database?

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