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08/28/2008 at 10:24AM PDT, ID: 23686384
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8.6

ACT5 v. 7.0.4.82  can't open database on new computer/install

Asked by geek3 in ACT

Unable to open database for the first time on a new computer with a fresh install of xp pro/Act 2005 (v.7). the other computers on the network are able to open the database. (this computer used too until the hard drive died and we reinstalled, etc).  (we have run the update to the software so it's running the same version the other clients are: 7.0.4.82)  error message is: database could not be opened...blah....check your network connection and verify your server is available, etc....disable any firewalll, etc...
 - there is currently no AV/firewall software installed, ( however, the customer did install a free version of avast, which has been removed) the computer is able to browse the network w/o issue.  we have tried opening the .adf file instead of the .pad file, this gives the message that the database needs to be verified, when we click ok the run that, it returns a message:  failed to open a connection to the database.
( sage software no longer supports this version of course ).... thanks in advanced.  by the way, this is running on sbs2003 server, client originally tried setup up the pc himself,,,,did not use the standard system of connecting the pc to the network (ICW), did it manually... perhaps it just an issue of sql ???  ( the act7diag utility is not able to communicate either)
[+][-]08/29/08 12:00 AM, ID: 22343041

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[+][-]08/29/08 09:52 AM, ID: 22347235

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[+][-]09/03/08 05:56 AM, ID: 22376672

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[+][-]09/03/08 06:04 AM, ID: 22376727

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[+][-]09/03/08 06:07 AM, ID: 22376738

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[+][-]09/03/08 06:10 AM, ID: 22376770

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[+][-]09/03/08 06:12 AM, ID: 22376783

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[+][-]09/03/08 06:19 AM, ID: 22376850

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Zone: ACT
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Solution Provided By: ACTGuru
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Solution Grade: A
 
 
[+][-]09/03/08 06:20 AM, ID: 22376857

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[+][-]09/03/08 06:38 AM, ID: 22377041

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[+][-]09/05/08 06:14 AM, ID: 22398459

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[+][-]09/05/08 06:20 AM, ID: 22398540

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[+][-]09/05/08 06:47 PM, ID: 22405168

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[+][-]09/06/08 01:39 AM, ID: 22406587

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[+][-]09/06/08 05:32 AM, ID: 22407174

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[+][-]09/06/08 05:44 AM, ID: 22407217

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[+][-]09/06/08 06:44 AM, ID: 22407449

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[+][-]09/10/08 05:57 AM, ID: 22437794

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[+][-]09/10/08 06:22 AM, ID: 22438032

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