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6.4

Remote database cannot sync unless I am remote desktopped into it

Asked by rsquibb in ACT

Tags: Sage, Act, Sage Premium 2007 (9.0) ST edition

Hello,

I have a user with a remote database who cannot sync.  It sticks as "initializing server it looks like its doing something but we have left it for over two hours and it doesn't complete the sync.  If I remote desktop onto the users laptop it syncs fine in approx 4 minutes.  I have rebuilt the sync objects from within actdiag, and also opened port 65100 on her wireless router.
I have attached the sync log and you can see the successful sync below, and the unsuccessful one above
Many thanks in advance 
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======== SYNC SESSION - 17/12/2008 09:33:36 ========
 
[ Info | 17/12/2008 09:33:36 ]Message: Synchronization started. 
[ Info | 17/12/2008 09:33:36 ]Message: Server object created. 
[ Info | 17/12/2008 09:33:38 ]Message: Checking if schema changes are available for sync. 
[ Info | 17/12/2008 09:33:43 ]Message: Server establishing synchronization with remote database: MWHITE
[ Info | 17/12/2008 09:33:43 ]Message: Server generated remote sync session identifier: 7e31b581-6881-471b-ac94-fed0936e49f9:<MWhite>
[ Info | 17/12/2008 09:33:52 ]Message: Checking if data changes are available for sync. 
[ Info | 17/12/2008 09:34:29 ]Message: Server initialized database send session: 210
 
======== SYNC SESSION - 17/12/2008 09:23:47 ========
 
[ Info | 17/12/2008 09:23:47 ]Message: Synchronization started. 
[ Info | 17/12/2008 09:23:47 ]Message: Server object created. 
[ Info | 17/12/2008 09:23:49 ]Message: Checking if schema changes are available for sync. 
[ Info | 17/12/2008 09:23:54 ]Message: Server establishing synchronization with remote database: MWHITE
[ Info | 17/12/2008 09:23:54 ]Message: Server generated remote sync session identifier: 06a9ca80-b052-4326-9735-cb4b78ca1e8f:<MWhite>
[ Info | 17/12/2008 09:24:04 ]Message: Checking if data changes are available for sync. 
[ Info | 17/12/2008 09:24:40 ]Message: Server initialized database send session: 209
[ Info | 17/12/2008 09:25:35 ]Message: Server initialized. 
[ Info | 17/12/2008 09:27:20 ]Message: Synchronization completion done. 
[ Info | 17/12/2008 09:27:22 ]Message: Items received:
Activity - Added 7
Contact - Added 4, Updated 5
History - Added 10
Security - Added 1
Sync - Deleted 1
Total Records Synchronised - 28
Files - Attempted 0, Completed 0
Exceptions Occurred - 0
 
[ Info | 17/12/2008 09:27:22 ]Message: Items sent:
Activity - Added 172, Deleted 36, Updated 6
Attachment - Added 7
Contact - Added 21, Deleted 1, Updated 18
Group - Added 1
History - Added 157, Deleted 2, Updated 2
Note - Added 11
Opportunity - Added 2
Security - Added 18, Updated 4
Sync - Added 64, Updated 35
System - Added 1, Updated 1
Total Records Synchronized - 559
Files - Attempted 7, Completed 7
Exceptions Occurred - 13
[+][-]04/07/09 03:28 AM, ID: 24085650Accepted Solution

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About this solution

Zone: ACT
Tags: Sage, Act, Sage Premium 2007 (9.0) ST edition
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Solution Provided By: rsquibb
Participating Experts: 2
Solution Grade: A
 
[+][-]12/17/08 02:20 AM, ID: 23191934Expert Comment

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