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7.0

Strange issues with the activities in ACT! 2009

Asked by brojamma in ACT

Tags: ACT! 2009, sage, ACT!, ACT, activities

We noticed a glitch in our ACT! 2009 software that is very confusing. When you run a lookup and open up a contact, everything appears to be correct. However, if you scroll back and forth through other contacts in the lookup, eventually the activity under the "activities" tab stops changing. One contact is open on the screen...but it shows an activity for a different contact. No matter how many contacts you scroll throuh at that point the activity never changes. If you right-click the activity and go to reschedule it still shows the information for the wrong contact. However, if you hit cancel at that point, suddenly the correct activity is displayed for the open contact. Then, if you hit "next" and go to the next contact, the activity doesn't change again.  

It's EXTREMELY frustrating and this apparent glitch occurs on ALL machines accessing the database. However, there is nothing wrong with the data itself! It's all there and in the proper location - the issue is with the software. This issue is also intermittent - occasionally everything displays fine. I have installed the latest updates for ACT! 2009, I've run a "check and repair" but, since the problem doesn't appear to be with the database, this of course didn't solve anything.

The ACT! database is hosted on a Windows Server 2003 machine and the gateway for all machines is a transparent Squid HTTP proxy. Any chance the proxy is somehow causing this issue? I think we had this issue before we even had the proxy installed but I can't be certain.

Has anyone seen an issue like this before? If I wasn't clear enough in describing the situation please let me know - I'd be happy to provide more information.
[+][-]10/28/09 09:07 AM, ID: 25684782Accepted Solution

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Zone: ACT
Tags: ACT! 2009, sage, ACT!, ACT, activities
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Solution Provided By: brojamma
Participating Experts: 1
Solution Grade: A
 
[+][-]07/11/09 03:50 AM, ID: 24829941Expert Comment

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[+][-]07/13/09 10:49 PM, ID: 24846551Expert Comment

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[+][-]10/28/09 08:16 PM, ID: 25690414Expert Comment

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[+][-]10/29/09 08:11 AM, ID: 25694545Author Comment

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[+][-]10/29/09 08:14 AM, ID: 25694590Expert Comment

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[+][-]10/29/09 09:49 AM, ID: 25695633Author Comment

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