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7.0

How can I automatically flush out GDI objects?

Asked by avsc in ACT, Microsoft Operating Systems

Tags: ACT

hello, I have a client that has an issue with ActSage.exe crashing on client computers when GDI reaches 10,000 objects. Short of killing the process ActSage.exe and restarting the program is there any other way i can flush out the GDI objects to prevent Act from crashing?

The probles seems to stem from a .net 2.0 running on XP SP3. There is a patch for the issue on XP SP2 but is will not install on XP SP3.

Here is some additonal reference about the issue as it was explained to me.

There is a bug in Microsofts .NET 2.0 program which causes a memory leak (specifically of the GDI objects). When you google the bufferindex error, you can get to sites that talk about it. ACT uses .NET 2.0 to run, which is why you see these errors in ACT. If you had any other program that also uses .NET 2.0, you would see these same errors in that program over time. Here is a screen capture of the GDI objects from your machine when ACT gives that error. Once the GDI objects get to almost 10,000, it crashes:

The memory leak is specific around the graphical interface in other words, the more you move around and do stuff in ACT, the more graphical images are stored and then, at some point, it maxes out and you see the errors. Linda, you could watch this happen by keeping your task manager open as you navigate around ACT and watch the GDI number climb. When the GDI number gets close to 10,000, ACT will crash.

Microsoft developed a hotfix to correct this issue.

Microsoft also included that hotfix in their SP3 (Service Pack 3) release. You are on Service Pack 3. The bad news is that the hotfix doesnt work in the SP3 release. We tried to apply the hotfix separately but that wasnt possible as the hotfix first looked at your system and said, nope, dont need to install the hotfix as you already have it as part of SP3.

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How can I automatically flush out GDI objects?

Asked by avsc in ACT, Microsoft Operating Systems

Tags: ACT

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