Greetings,
A few weeks ago I posted this
I have this issue only on one computer using ACT! 11.
When the user send mail using ACT, the email doesn't appear in the Act history tab.
My act is configured to send mail using outlook 2003.
I re make the "installation Wizard" to configure outlook 2003 as the good email client. I'm able to send mail correctly using outlook 2003 in ACT but it doesn't show in my history
It didn't work.
Also, I try this : http://kb.sagesoftwareonli
It works for about 1-2 days and the same symptom come back
Thank you
Frank
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ACT! by Sage Premium 2009 (11.0) Version 11.1.183.0
I restarted the service (Act.Outlook.Service.exe) and delete every message trying to attach into Act history (In the Act.outlook.service.exe from the system tray.)
If I try to desactivate the " Use microsoft Office Word 2003 to edit email messages" in my outlook 2003 .. then I'm not able anymore to use my HTML signature ( my logo doesn't display anymore).
So they do show in the Attach to Outlook box?
If it's getting slow, try this:
http://kb.sagesoftwar
Not sure if you're using citrix or Terminal Services, but even if not, you might check that this path is correct:
http://kb.sagesoft
Have a look in the folder: %AppData%\ACT\ACT! for Windows [version]
Is there anything in the folder HistoryQueue\errors ?
Failing that, go to http://www.adsprogramming.
This program will delete all of the files in the HistoryQueue folder. It does it indiscriminately so I wouldn't try running it while doing a mail merge but it should reduce the time it takes to delete the files by hand. Run the installer and you will have a new program group called SnapInTools and the program will be located there.
It still doesn't work..
My attachement are stock in the "attach to ACT! contacts Progress"
and my PC still lag as hell since the history.outlook retry the failed message like every 5 seconds (My cpu is at 100%)
and by the way I have some message in the "not attached messages" the date is : 01-01-01...
And, the "Attach to ACT!" often failed beacause some message can't attach.
Thank you.
PS: I tried every link you send me, and the settings were already correctly configured.
The software you gave me didn't work. I delete the "historyqueue/errors" manually.
It worked for about 5 days.
The date issue can be caused if there is a problem with the system clock, I'd check that first
Does that error and the bad date show in the XML in the HistQueue or HQ/errors?
If you stop the ACT.Outlook.Service from Services.msc, then clear out the HQ folders and restart the service, is it ok again?
If that works, try to manually attach one of the emails that failed (withQuick attach) and see if it's an issue with specific emails
Then try all - highlight them in Outlook Sent Items and click Quick Attach
If it fails try and find the one that caused the issue
If you can manually Quick Attach all the emails, then it's likely something on the system that sometimes interferes and you'll need to try and figure out what is being done at the time it fails.
If all else fails, this is a procedure I wrote to get the most clean install possible:
Uninstall any version of ACT! from Windows Control Panel | Add/Remove Programs
Download and run the Uninstaller.exe from the ACT! KB 19338 (the exe, not the manual uninstall)
Uninstall .Net Framework (all versions) - this does NOT apply to Vista users as .Net 2.0 is part of the OS and can't be uninstalled
If a .Net issue is suspected, try this cleanup tool http://blogs.msdn.com/aste
Unins
Uninstall MSXML 6 Services from Control Panel if it's still there
You might do a Detect and Repair in Outlook before continuing
Perform a Selective restart with MSCONFIG as per ACT! KB 14499
Install .Net 2.0 Framework (only 2.0 for ACT! 9/10/11) as per KB 19628 (only XP, not Vista)
Reboot
Install ACT! full install
Install latest ACT! patch if the previous install was a previous build and then any Hotfix
Check task manager to make sure .Net optimisation is finished (look for the setup, msiexec or ngen) - might take up to 10 minutes
Restore from Selective Startup Mode with MSCONFIG
Reboot
Takes time, but will give the cleanest and most stable install.
For the KB numbers, go here http://tinyurl.com/34xq94 - put the number in "Search Text" and change "Search By" to Answer ID
Business Accounts
Answer for Membership
by: GLComputingPosted on 2009-09-23 at 05:16:29ID: 25402191
Which of the items in that article do you have to fix the next time to make it work again?
Are you using 11.0 or 11.1 - check in Help | About