Question

Sync problem with Act over Hamachi

Asked by: pcinews

ACT! by Sage 2006 Version 8.0.2.82
Windows Small Business Server 2003

I am trying to set a sync up with three remote computers with Hamanchi and am running into the "failed to restore remote database" error. I followed the instructions in  KB 23333, then troubleshot this issue using KB 13657.

I was able to setup the remote database on a remote computer in the office (but not on the workgroup, no direct server access) using Hamanchi. But, a remote computer outside of the office gets the error message. The remote database has the IP address for the server set for the VPN address, and I made sure that 65100 is not blocked by SonicWall.

Restoring the remote database worked on one computer, so I know that the RDB file and the database on the server are in working order.

I found a similar post that suggested to try telnetting into port 65100 on localhost. I tried that, but it was unable to connect. What prompt should come up when trying to telnet to 65100 on localhost?

I also tried creating the sync on port 80, which didnt work either.

I have tried accessing the PAD directly over the VPN from the remote computer with an updated host IP of the Hamanchi IP address of the server. With that approach, I get the "unable to access database files" error.

Everything else is working correctly on Hamanchi, and KB 23333 states the ACT sync of Hamanchi should work.

Looking for some advice on how to proceed. Thanks in advance!

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Asked On
2009-10-07 at 10:53:38ID24793312
Tags

act sync hamachi

Topic

ACT

Participating Experts
1
Points
30
Comments
2

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Answers

 

by: GLComputingPosted on 2009-10-07 at 23:14:06ID: 25522649

There are two different problems...

The restore of the RDB - there are a few different possibilities. Is that the full error message?
Also, once you've restored an RDB to a machine, you can't use the same RDB on another machine... you need to create one per machine

If Telnet was unable to connect, either the machinename/IP address is wrong or the firewall is blocking it

 

by: GLComputingPosted on 2009-10-07 at 23:14:38ID: 25522652

BTW: This is quite a complex issue to try to resolve for only 30 points.

20120131-EE-VQP-002

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