ACT (Premium for Web) Templates open in a blank window that just hangs.

It works on the server but not on the web.
It happens for all of our (web) users (and all of the templates), they are all using IE8.

Maybe try uninstalling the recent IE8 patch and see if that helps?

ACT! 2006 was written so long ago, it's possible new patches from MS might break it. Certainly a DST patch a while back broke this version also

Should I look for the patch on the server?
Or on the individual machines?

The individual machines... it's a patch to IE.

I can't think of anything else that might have changed in the past couple of days....

Can we narrow it down a bit..
is it happening on all machines?
is it happening with all templates?
What are you using as your ACT word processor ?  (ACT or MS Word?)

I'd try to open up the ACT Demo database and see if the issue can be recreated there.

Zpomo -
Razzmataz73 already said it's all machines and templates
ACT! 2006 for Web couldn't use Word. This was only added to the Web version with ACT! 2010

I uninstalled KB976749 from my PC, did the required reboot, and tried to open a template, and it does the same hanging thing.

Also, it looks like it installed the KB976749 on my pc early this morning, there where no updates installed on my computer yesterday.

Try checking the security as per http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=14891

I ensured I had all the setings from the link:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=14891

Is there something on the server I should check?

If you can access it from the server (in a web browser, not the full client), probably not.

Maybe look for any errors in the Windows Event Log on both server and client when it happens

...  yeah strange.. my post took quite a while to show up.  -when i submitted it there were no replies yet.  hmmm.

Yes,
I just went onto our ACT server.
Opened IE and went to our ACT premium for web address and I was able to open the template with no problem.  Our ACT Server is WIndows 2003.

I tried it again on my pc (Vista and a work pc, XP) and it still won't work from those computers.

Write --> New document does the same thing (just opens a white window that hangs with the hour glass thinking) if that helps.

And anything in the event log on either machine when you tried from the Vista or XP PCs?

What browser version on the server?

I just went through the steps and checked all of the event logs and nothing was logged during the time of the test.
:(

Browser on server is IE8
Version:  8.0.6001.18702

Any other ideas?

I searched around where GLComputing: gave me the link to and found:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=18297&p_created=1143846959&p_topview=1

I am trying that now.

No luck with the above link.

Can you make sure you have turned off any/all anti-virus and pop-up blockers

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=17533

I turned everything completly off and I get the same thing.
Write-->New document and I get this popup that stays with the thinking hour glass and never brings up the controls.

Is there something that needs to be done to the ACT server to get the ACT Word Processor to work?
It is not working for anyone on any machine (xp, vista) and it stopped working for everyone on the same day.  And for most people it stopped working before thier computer was rebooted to install the microsoft updates.(which we tried uninstalling and that still didn't fix the issue).

You said that it works on the server... therefore, it's not a server issue unless there's a firewall function.

Did you try the items in the last link I posted?

Yes,
 I turned off any/all anti-virus and pop-up blockers, and no luck.
And I got to step #18 of the link
But when I get to the DLL section they aren't on my machine and when I go to ACT I get the same blank window and it doesn't ask me if I want to install anything.

I also tried turning all of my security settings within IE all the way down, still didn't work.
I just completly uninstalled IE 8 off of one of the machines and after the reboot will try it with IE7 to see if that works.

How can I verify if it is a firewall issue on the server?

tried it with IE7.
Didn't work.
:(

Is there somewhere I can manually ad the addin TX - ButtonBar Control?
That might be causing the issue

Good idea!
We looked at the error log on the machines but not the server.

I am in there now, is there something in particular I should be looking for?

Is there another ACT on the web somewhere that I can access to see if it works that way?

I just tried to Write-->New document from a computer that has never accessed ACT on the web before.
And it gives a little more info.
It never downloads the control, and the little green loading bar at the bottom only goes to 1 bar and says that it is waiting, and that is as far as it gets.

Does that help?

You can see our test database at:
http://208.109.190.228/APFW/
Select the "ACT8Demo" Database
Admin
test033

I haven't heard anything in a couple of days.
Does anyone have any other suggestions?
Or should I post this in another area?

New info.
I just logged into the server and opened the ACT8Demo database and tried to write a document from there and got "The RPC server is unavailable", and then "Exception of type System.OutOfMemoryException was thrown".  I ok'd out of them and the ACT word processor came up.  Could that be related to the issues we are having when trying to open the ACT! Word Processor through IE?