Top Solutions

hello, I have a client that has an issue with ActSage.exe crashing on client computers when GDI reaches 10,000 objects.  Short of killing the process ActSage.exe and restarting  the program is there any other way i can flush out the GDI objects...

I am currently running Act 2008 (10) and Outlook 2007 on a Vista laptop, I have Act set up for using Outlook as the default email service, however, when I try to create an email it gives me an error message stating that both programs need to be...

Hi,

A customer has a problem with their Act database file.  They have forgotten their username and password for their administrator account.

After running Advanced ACT Password Recovery software (purchased version) the following error...

Act 2012 has been installed on new Windows 7 computer acting as server.
Act 2009 (on XP computer old server) was backed up and restored on new server.
Database was converted on new server to 2012, shared and it opens fine locally.

Act 2012...

I'm trying to get ACT 2009 to send an email template but it fails with an error. The error is provided on the link below. I also tried all of the suggestions on the link below to no avail and now I'm counting on EE for expert help!

ACT ERROR

Here is what i have. It used to work. Now it no longer does. I have uninstalled and reinstalled Act Premium 2011 twice and it does not sync.

 

I have even posted this same question two times before. Frustrating. But i do not want to pay...

Does anyone know the default username and password for the SQL 2005 database that installs with the ACT 2007 Version 9.0?

I've used ACT! for some time - upgrading to the newer versions as they became available.  I downloaded a trial version of ACT! 2008 to try before purchasing.  I then purchased  this version and registered the serial number.  Recently, when...

Dear All,

We've upgraded to Act!2011 pro from Act! 2006 with win 7 clients.

I've set up emails and outlook synchronisation and have couple of issues and questions.

When I send an email and select the option to record the email, subject...

Hi all.

Is anyone aware of how to connect directly to the ACT! 2008's SQL Server database?
(I'd ultimately want to be using ODBC and/or OLEDB to access the data).

I've been requested to investigate connecting from an Access application to...

ACT! 2011 installed on computer #1.  Computer #1 crashed, but we have a backup of the filesystem.  Can we recover the ACT! database from the filesystem backup onto a new computer that we install ACT! onto?

I have Sage ACT! Pro 2011.  I want to use its email functionality.  In trying to set up the preferences it always displays a mysterious blank error box as it is launching the "E-mail System Setup" dialog box. Then when I am presented a list of...

Hello, I am taking on a new client who is running ACT 2007 Premium workgroup. They have 10 users and the database is installed on the server. They only have 1 server (server 2003) so it acts as the Domain, DNS, DHCP, Printer and File sharing. It...

why does outlook freeze when I dismiss a calander event.

I have to endtask outlook and restart to use it.

I've got multiple workstations that access an ACT database. The host is a Win7, one client is xp, and another is Win7. The xp and the host 7 can access the database just fine. However, one Win7 throws an error saying that it can't find the...

What to do?

Has anyone had luck installing ACT Premium 2009 V 11.1 on a Windows 7 64 bit machine?  I was able to do it a while back.  Now I need to install it on two more machines and I cannot get it to install.  It is failing during the SQL installation. ...

Hi
We recently upgraded to Act 2012 from Act 2006 (Act 7).
We installed it on our server (W2K3 server) first (this is where the SSQL database is running)and then updated the clients. The server install updated the database and is now running...

Hello,

I have a client that is using Sage ACT! 2011 and Microsoft Outlook 2007.  When I came in, the client had already setup Outlook.  He had asked me to sync ACT! with Outlook.  I setup ACT! to be used with his Outlook profile at the time,...

When I try and run ACT2010 with my database I get Error1 (see attached JPG.
When I try to Restore or Restore As my last backup, I get Error 2.
Who can indicate what to do?  

I recently upgraded to Act 2012 from Act 2006 (and it upgraded the DB) and got the dialer to dial my contacts.
However the dialer is missing the 0 digit before a space from phone numbers as below (I'm in the UK)
01590 468639 - dials 0159468639...

I have a user who uses Act intensively for his Contacts, calender and history. He wants to migrate all of his Act information into Outlook. He is using Act 2009 (11.0) into Outlook 2003. I performed some searches but I didnt find much...

My ACT! report is showing the attached emails completely. I have 4 users that include the body of the email as an attachment and then I have 2 that include the whole thing. Its making my reports very long. I have compared settings and cant figure...

I have ACT 6.0 and am trying to move the data into ACT 11.  When opening the ACT 6 database in ACT 11, the conversion fails.  ACT tech support cannot help me.  They say that the ACT 6 database is corrupt but cannot fix it.  They suggested a third...

[Edit: Cisco / LinkSys told me over the phone that this router does not support the function required.]

Hi All

Our Netgear router died last night and I replaced with a CISCO X2000 (LinkSys) - was happy enough to get the internet back in...

I have set up an ACT Shared Database on a Windows 2003 server. After using restore as from the database backup I selected the location (c:\ACT\Database\) and ticked the shared database box.

On the database folder I have set up a share but also...

ACT 2011 with central database and four remote databases that sync to central db; approx. 22,000 contacts

Yesterday:
-- Installed SP1 on server database
-- Opened and converted database
-- Installed HotFix 6 on server database
-- Opened...

Trying to access ACT! Database that is on network, i have a local drive mapped to this network share where i was able to access this yesterday, but now i cannot. No changes have been made to my knowledge.

Here is the error message I get:
The...

I am installing Act 2006 on a new Dell XPS 7100


Every time I try it fails at installing servver


I have tried it in Windows 7 64 Bit 32 bit and now xp 32 bit and it is the same error every time.


The hardware is a Phenom X6 but all...

My OS is windows 7 64 bit.  I had just migrated from 32 bit to 64 bit with a clean install.  When I tried to reinstall my Act for Sage 2011, I got an error saying that the program was already installed.  But a search under All Programs, or under...

Hello,

I'm using Act 2009 on my laptop. Yesterday my computer crashed and since then act won't load my data

I have looked in service manager to find out that the SQLAgent$Act7 service was not started and I could not start it manually. I get...

I have ACT running on a network of 15 users sharing 3 different databases. The server is SBS2003. ACT runs okay (everyone can access the databases, do lookups) but has a couple of intermittent bugs. 1. Sometimes changes to the database won't be...

Dear Experts,
I just purchased ACT 2009 Premium and I want to install with a single database that will be available to ten users.
We have three already existing SQL Servers (2 x SQL 2005 Standard with CAL 25 CAL Users Each and 1x SQL 2000...

Dear Experts,
I have a client with Act! that one user currently accesses over a VPN, however this is very slow.  I understand that there is a way of setting up a remote database on the local machine that will synchronise with the main Act!...

hi all i have a .dbf file that i need to be able to import into sql, the file is an old ACT database.

can anybody assist me in doing this, im pretty new with the whole import thing

john

My OS is windows 7 and I use verizon FIOS for my ISP.   When I tried to create an email in Outlook, the name appeared on the To: field, but when I tried to see the entry in the Address book, I could not see it.  The name was like this :...

My ISP has changed my static IP and now home users are unable to sync data through ACT Internet server sync.  Have a SBS2003 that has ACT 2007 V9 workgroup premium loaded.  Have IIS 6 setup and working.  My Sonicwall firewall is setup to allow...

Hello,
A user gets this error while trying to edit or add a note:

Object Reference Not Set to An Instance of An Object.

Any Ideas what mey be causing this error?  Thanks

Greetings,

A few weeks ago I posted this


I have this issue only on one computer using ACT! 11.

When the user send mail using ACT, the email doesn't appear in the Act history tab.

My act is configured to send mail using outlook...

hi,

as per screens attached, i cant accept incomign syncs, get those errors when i try, the sync service is running (see screen) i have the sync service running as admin and act running as admin too

the accept incoming syc port is a rule i...

Hi, I followed the following article:
...

I recently had to reinstall ACT Sage 2012 and now each time I log in to the database I keep getting the following error message "not enough storage is available to process this command".

I have done everything I could possible find on the...

Hi
We had Act Premium on a Windows 2008 standard and we just replaced that server with Widnows 2011 SBS.
I reinstall Act on the New server and I changed the pad file to reflect the new host name and location but for some reason non of the old...

Rights that matter are the Share right, not the ACT! rights. If admin is logged in the ACT admin can share database. If not, then the share database is grayed out. I DO NOT want to make her a domain admin so that she can access the ACT db...

Hello,

We have a situation where two companies are merging. We would like to be able to merge the two DBs into one while maintaining the contacts, notes history and so on.  I've seen various articles on how to import contacts and such but I...

I have installed ACT on a Server (windows 2003 Domain), Installed Act Network sync, also, set the sync and installed ACT on few clients laptops, everything is working perfect, however I have other users that connect to remote office and I want to...

When I run the act reader utility the password is autofilled,  but when I try to reset the password so I can get act data in to crystalreports... it says the password is incorrect.

I have an ACT 2006 database problem identifed by ACT's act8diag.  In the diag, the database shows up as "suspect". I followed repair instructions on ACT's knowledgebase and when I get to the step where it says to copy the .ADF and .ALF files to...

We have a Windows 2003 Terminal Server with MS Office 2003 Pro and Sage ACT v10 installed. We are not able to :

1) Mail merge with some (some do work ok) of the templates that we created. An MS Word task is launched (seen in task manager) but...

Hey Guys,

I need to export the calendar for a user from ACT 2007 to outlook 2007. Is there any easy way to do this?

I just bought ACT! 2010, and installed it. When I open the Demo database, user Chris Huffman is the default user. I added myself as a user, but can't log on, because I have only one license. I can't make Chris Huffman inactive because the system...

Hello All,

    I have a client that is having issues with Outlook syncing it's calendar with ACT.  They have a Windows SBS 2003 and they use Exchange for email.  He's running a Vista Client with Outlook 2007 running and ACT.  I followed the...

When I try to open the reminder it tells me
Cannot open the item for this reminder. The message you specified cannot be found.
If I try to dismis it I get:
There is an error dismissing the reminder "Subject". dismiss operation Terminated.
...

I have a client with ACT 2008 and Office 2010.  The option to export from ACT's List views is disabled (greyed out) for Excel.  I have checked the sage website, and the user has standard privileges, has full access to the network location of the...

Hi,

I have a Sage Line 50 Professional system - Sales Order Processing

I want a delivery charge of £15 to be added to one of my customers orders  AUTOMATICALLY.
Another customer needs a delivery charge of £20 automatically for each order....

I am upgrading from Act for Workgroups 2006 to Act Premium 2008 (EX) and I cannot get a couple of the databases to open (so they will convert). I have a total of 4 databases, 2 converted fine to the new format (SQL 2000 -> SQL 2005). The other 2...

Can someone explain puropse of Act! ADF file in an SQL-based installation?

We have an Act! installation that is supposedly SQL-based, yet there is a huge (180+ Mbyte) ADF database file as well - Can anyone explain the purpose of the ADF file...

I have a few users that get hung up at the database modications part of network sync (see screenshot). Telnet to 65100 on SQL server works fine. There is proper connectivity.

Any ideas?

Thanks,
Ryan

I have recently migrated an office over to a new server and am now experiencing some problems with ACT
A Breif Summary
Both Old and New Servers are SBS 2003
The ACT version is the same @ 8.0.0.182

The only real difference in the setup is...

I have had tons of problems trying to sync act! 2008 with a treo 700wx.  Don't ask.  I finally found companionlink as a solution.  The problem I am having is that companionlink has an undocumented flaw with syncing to act! via direct mode in...

We have 4 remote users.  Our main database resides on our main server. When we come to the main office, connect to the network and launch ACT, we all get the same error message when we try to 'sync'.

The error message is: ACT is unable to...

Hello all,
I have a sales team that uses ACT! and I like to sync it with a MYSQL database. We are trying to move away from ACT! eventually but for now I'd just like to have the contacts in ACT! show up in our contact management database created...

Hello Experts
I have ACT installed on one of XP machine on the network. I am trying to use Mail Merge option, after selecting the email type, template name , group name etc  when I click on Finish.

Instead of sending emails through I am...

We run a telemarketing department.  We generally use GoldMine, but last year, we got a new client that asked us to use ACT.  This we did, installed and used it for nearly a year without any issue at all.

A month ago, the client's IT guy came...

Cannot open an .ADF file after computer crash.  I had a computer go down that was running the ACT database.  I was able to get the information off the HD before reformatting, and installing Windows XP.  I have restored Windows XP and reloaded ACT...

I recently started a job at a very small nonprofit, and amongst other things inherited an ACT!2005 database of donor/potential donor contacts. Its a stand-alone workstation on the network, and has notes and history within the 700 or so records.
...

I have several large contact lists in .csv form that I want to import into ACT V10. However I need to import them into specific folders. Every time I import these contacts, it throws them all in a central "Recently Added Contacts folder". The...

Hello Experts,

I have installed Sage Line 50 version of Business Manager on Vista laptop. It worked once and it started
giving an error "file on network location Y: cannot be found" or something similar. I have removed the software completely...

The host and clients can all start ACT and connect to the database. Once app loads, you can cycle through contacts just fine from any of the PC's. If any users, including the HOST tries to switch to TASKS, Calendar or anything besides Contacts,...

I have a customer that just got a new computer with windows Vista and she tried to install ACT! 4.0 on to it.  Obviously that application is so old that it is incompatable.  I need to know how to manually uninstall act 4.0, because the...

Hello Experts,
I have a horrible situation full of god awful mistakes that I hope I can get some help on. Ok Here it goes:

A friend of mine's parents brought me their laptop which had recently been wiped and they wanted the data they backed...

I need to export history from ACT! 2010 and import it into ACT! 6.
How can I go about doing this?

I converted a bunch of ACT 6 email templates to ACT 2011 where they now reside as tpl documents. Is there an way to convert them all to adt docs so I can use Word instead of the ACT WP?

Hello, my users of ACT 2012 Premium, when sending an email out of ACT, are not having the sent emails attaching to client history. Incoming emails do appear to attach to client history, but not outgoing emails. When sending out of ACT you can see...

Hey gang-
Current situation: I have about 15 users accessing Act 2000 database.  We need to upgrade Act 2000 to a version that has a SQL backend so we can get at and pull the data from Act. I believe Act 6 and higher does this.

Goal: to...

I am having a problem with my Act! 2008 and Outlook 2007 not wanting to cooperate.  When I open Outlook, I receive the error message - "The ACT! Address Book service is not properly configured, or the configured database [my database name] is...

Hi,

I have got synchronisation working with my Act 2007 V9 standard edition.

The problem is, Act needs to remain open on my server for synchronisation to occur, i have read on other topics that the Network Sync service needs to be running...

Hi,
we have upgraded from Act 8 -> Act 2009.
All is working fine apart from a Vista Laptop.
When he tries to Mail merger he gets an error. -

"Unable to cast COM object of type
'Microsoft.Office.Interop.Word.ApplicationClass' to interface...

Hi Guys

How can i change the default layout in ACT
We have 8 workstation, some of them opens with 1 layout, the others opens with a different

Please advice

Best regards
Robert

Windows 2003 Domain with ACT! 6.0 database on server.  One client hard drive crashed...rebuilt workstation and installed Act.  Entered license key and the program runs when logged into the workstation as administrator but when I log into the...

Fibre connector detials for  DELL power  edge R910 server network card Broadcom NetXtreme II BCM57711 Dual-Port 10 GbE

We use ACT 2009 premium for our CRM system, and this problem has been plaguing me for two years.  When user opens a file from an attachment, they update it and then try to save back, they get an error that states:
...

i have a corrupt version of ACT 2007 that I'd like to manually unistall. It doesn't appear in my add/remove programs list, nor is it in program files shortcut off of my desktop. I've browsed to the program files folder and can run the applciation...

I have a client that uses Quickbooks Pro for their accounting, and they want to use ACT for the CRM functionality, as well as Collections.  I understand that you could use Quickbooks, but they want to do this portion of their account via ACT, I...

Hi,

Have a customer who needs to move from ACT! Premium 2010 to ACT! Pro 2011.

What do I need to do to ensure the data stays intact?

Do I save a copy of the data as an ACT! 2010 Premium Database, uninstall Premium, install Pro and import...

I searched the threads and found some things - but I'm still having trouble.  I used the DBASE IV ODBC driver and can link to the ACT! db, but when I try to open the table it says the 'Query is too Complex.'  There are over 200 records.  I'm...

Hi all.
A nasty crash yesterday has, i think, corrupted our ADF File. After going into ACTDIAG and  attempting the standard repair routes and getting nowhere, it appears that the database has been marked as "suspect". Running through guidance...

Is there an ODBC driver to link MS Access to ACT 9.0?  We need to be able to read and write to ACT 9.0 data.

Hi All,
We have installed ACT 6 onto a 2003 r2 Terminal Server, I have applied

ACT!603Update.exe
ACT!_603_HotFix2.exe
ACT!HotFixForWord2003.exe

Word2003 is selected and will load no problems when write letter is selected, if the user is...

We recently upgraded from ACT 6 to ACT 2011. In ACT 6, each opportunity consisted of one product. In ACT 2011, however, each opportunity can consist of one or more products.

I don't have a problem with the change in concept as it makes sense...

Brief history:

This machine is running XP Pro.  The issue started with ACT! by Sage Premium 2009 (11.0).  After a Software Distribution Service 3.0, ACT came up with an error message that SQL was not running.  Attempts to manually start the...

I have a Act! 2008 premium running but i need to insert some data into the MSSQL Db nightly but durning the ACT software install it auto create the DB MSSQL password how do i try to recovery that password?

Hello,
I have a user that is using ACT 2007 premium for Workgroups. The problem that is occurring is that when I attempt to sync ACT calendar to Outlook calendar nothing happens. I contacted ACT support and after they troubleshooting running a...

Recently installed new Server running SBS2008.  
Installed ACT2011 Premium, backed-up database from old server running SBS2003 and restored to new server running SBS2008.  
The database restore was fine.  I can access the ACT databsae from the...

Does ACT 2011 Premium sync contacts with Outlook both ways?  I can get contacts in Outlook to show up in ACT but not other way around?  Am I doing something wrong?  I can get Calendar also to sync both ways.  Thanks

This is a followup to http://www.experts-exchange.com/Database/Contact_Management/ACT/Q_22981326.html. I am trying to restore the backups, but it is failing. I created a new DB, andf when trying to import the data, I cannot get past the...

ACT! by Sage 2006 installed on SBS 2K8

I am new at a company that uses ACT. I have been reading about the install process and understand that if it is a server install, disk 2 is required. How is installation using disk 2 different than...

Hello,

We have just recently installed Act 2007 in our office.    All of the computers are up and running except for one.   We have one copy of ACT running on our server.  The server hosts the main database and provides the other computers...