Question

Goldmine problem opening pdf's

Asked by: 071171

Have a customer that is running Goldmine 6.5  When she tries to open a pdf within Goldmine, she gets a message: "...cannot find an associated application for the specified file type".. then she clicks on the 'ok' box. She is then taken to a list of recommended programs, and she clicks on Adobe reader 9.1 to open the file which then works.  When she is outside of Goldmine, she can open up a pdf with no problem which means the acrobat reader association with pdf's is fine with the OS.  What can be done?

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Asked On
2009-11-05 at 21:05:36ID24877064
Topic

Goldmine

Participating Experts
2
Points
500
Comments
6

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Answers

 

by: samenglishPosted on 2009-11-05 at 21:22:07ID: 25756767

 

by: stevengraffPosted on 2009-11-06 at 09:40:45ID: 25761197

When she is outside of Goldmine, she can open up a pdf with no problem which means the acrobat reader association with pdf's is fine with the OS

 Which OS is it? It has always been my understanding that double-clicking the file on the links tab is the equivalent of pasting the entire path of the file into the Start | Run box (then hitting Enter). Please try that.

When she opens the pdf with no problem is she double-clicking the pdf? or is she opening Acrobat and then using File | Open to open it? I'm sorry, I know this last question seems simplistic, and I assume we wouldn't even be here if the answer were the latter.


 

by: 071171Posted on 2009-11-06 at 22:28:30ID: 25765197

Stevengraff - what do you mean by "the links tab"?  When my clilent open the pdf with no problem she is double-clicking the pdf itself, not opening Acrobat reader first.

 

by: stevengraffPosted on 2009-11-07 at 04:12:50ID: 25765965

When you say "When she tries to open a pdf within Goldmine" I assume you mean she's double-clicking a record on the Links tab within GoldMine. Other possibilities include InfoCenter and Email attachments I suppose. Doesn't really matter... seems like you'd have the same problem no matter. I'm still a little curious... what happens if you paste the path (including file name) into Start | Run and hit Enter?

 

by: samenglishPosted on 2009-11-18 at 01:05:42ID: 25847725

page 23 of the AdministratingGoldMine document (http://support.frontrange.com/attachments/manuals/goldmine/6/Administrating%20GoldMine.pdf) mentions something relevant...


  • GoldMine.jpg
    • 22 KB

    Administrating GoldMine Documentation - Page 23

    Administrating GoldMine Documentation - Page 23
 

by: stevengraffPosted on 2009-11-18 at 04:40:17ID: 25848950

This problem doesn't have anything to do with GoldMine Plus, which is an integration (for print merge) between GoldMine and Word or Goldmine and Acrobat.

It seems that 071171 must already have Acrobat installed, because it opens when he double-clicks a pdf doc just fine.

Reinstalling the Acrobat reader might help, though, if that ends up refreshing appropriate registry entries.

20120131-EE-VQP-002

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