Question

Deciphering Event Viewer Information - Application Hang: Category (101): Event ID: 1002

Asked by: Queribbean

I am having considerable difficulty in extracting understandable information from most messages in Event Viewer within the company in which I work. I have a user that is experiencing the following issue when attempting to use Interwoven (now known as Autonomy) DeskSite 6.6. This does not happen each and every time, but periodally and more times than it should. We have gone through all the normal checks: ran a repair on the application, checked the pertinent registry keys etc. and from the data in Event viewer - I am trying to derive as much information as possible as to the application hang and the possible cause of it. In a effort to derive any further key information. Is there anything more tangible that I can get from this information, outside of the fact that the application is hanging?

Here is the error message as shown in Event Viewer.
Category:     (101)
Company Name:     Microsoft Corporation
Date:     10/14/2009
Event ID:     1002
File name:     faultrep.dll
Product Name     Microsoft Windows Operating
Product Version:     5.1.2600.2180
Source:     Application Hang
Time:     11:50:22 AM
Type:     Error

Description: Hanging application Manage32.exe, version 6.6.42.9, hang module hungapp, version 0.0.0.0, hang address 0x00000000

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Asked On
2009-10-14 at 10:44:38ID24812111
Tags

iManage Error

,

Application Hang Error Messages

,

Event Viewer Application Hang

Topics

Databases Miscellaneous

,

Miscellaneous

Participating Experts
1
Points
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Comments
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Answers

 

by: moorhouselondonPosted on 2009-10-14 at 12:04:07ID: 25573897

Your best bet might be to visit www.sysinternals.com and download some of the tools there.  In particular Process Monitor, which will give you an idea of what lead up to the crash.

 

by: QueribbeanPosted on 2009-10-20 at 13:52:41ID: 25618465

Thank you so much for responding. I have been on travel over the past week and have been tardy in checking back on this, as I no longer had access to the system in question. I did download the Process Monitor from Sysinternals (as suggested), and have ran it but as this captures ALL of the processes running - how do I filter this stuff out so that it speaks moreso to the issue I outlined above? I have done some research and have not been able to find any information that tells me how to work the Process Monitor utility.

 

by: QueribbeanPosted on 2009-11-02 at 15:35:18ID: 31641200

Could have shared some further insight as to how to utilize the utility, as opposed to just pointing me to the utility. This is why users believe in this site and in the expert and informative advice provided here. Not all persons are at the same skill level (of course).

20120131-EE-VQP-002

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