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09.22.2008 at 07:58AM PDT, ID: 23751599
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6.2

Install of RT has stopped working..

Asked by dan_glos in MySQL Server, Perl Programming Language

Tags: , , ,

Hi, I had RT up and running on Friday and I am eval'ing it for work. Came in today and tried browsing but get a server 500 error. In the apache logs I have the below:

[Mon Sep 22 15:50:27 2008] [error] [client 192.168.x.x] Connect Failed Access denied for user 'RT_System'@'localhost' (using password: YES)\n at /opt/rt3/bin/../lib/RT.pm line 204\n
DBI connect('dbname=rt3;host=localhost','RT_System',...) failed: Access denied for user 'RT_System'@'localhost' (using password: YES) at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
[Mon Sep 22 15:50:28 2008] [error] [client 192.168.x.x] Connect Failed Access denied for user 'RT_System'@'localhost' (using password: YES)\n at /opt/rt3/bin/../lib/RT.pm line 204\n
DBI connect('dbname=rt3;host=localhost','RT_System',...) failed: Access denied for user 'RT_System'@'localhost' (using password: YES) at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
[Mon Sep 22 15:50:29 2008] [error] [client 192.168.x.x] Connect Failed Access denied for user 'RT_System'@'localhost' (using password: YES)\n at /opt/rt3/bin/../lib/RT.pm line 204\n

In the /opt/rt3/etc/RT_Config.pm I have the following configured.

Can anyone  tell me what the problem is?

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=item C<$DatabaseUser>
 
The name of the database user (inside the database)
 
=cut
 
Set($DatabaseUser , 'RT_User');
 
=item C<$DatabasePassword>
 
Password the C<$DatabaseUser> should use to access the database
 
=cut
[+][-]09.22.2008 at 12:33PM PDT, ID: 22543173

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[+][-]09.23.2008 at 12:41AM PDT, ID: 22547111

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[+][-]09.23.2008 at 09:33AM PDT, ID: 22551269

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[+][-]09.24.2008 at 01:23AM PDT, ID: 22557739

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[+][-]09.24.2008 at 07:08AM PDT, ID: 22559838

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About this solution

Zones: MySQL Server, Perl Programming Language
Tags: bestpractical.com, RT, rt 3.8.1, Perl
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Solution Provided By: FishMonger
Participating Experts: 1
Solution Grade: A
 
 
[+][-]09.24.2008 at 07:20AM PDT, ID: 22559980

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[+][-]09.24.2008 at 07:32AM PDT, ID: 22560101

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[+][-]10.15.2008 at 03:20AM PDT, ID: 22719353

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