Question

j intiator oracle browser issue

Asked by: scripttron75

I have a user that utilizes oracle thru a web browser such as IE7 and firefox, both instances after logging in and then selecting a forms type to open he gets this error see attached and the browser crashes. tried reinstalling the jinitator, install jave full install and uninstall jinitiator and reinstall with latest version and also version that oracle says to install.

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Asked On
2009-07-30 at 12:07:59ID24614177
Topics

Oracle 3rd Party Tools

,

Oracle IAS Application Server

,

Internet Explorer Web Browser

Participating Experts
2
Points
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Comments
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Answers

 

by: buggosorousPosted on 2009-07-31 at 05:56:05ID: 24988289

Its simple. As seen in the error, The module is JVM.DLL which relates to Java Virtual Machine.
http://java.com/en/download/dt_verify.jsp?plugin=true&latest=true&users_jre=1.6.0_14

^ go there and download the latest version. Post download/install, click on "Test your JVM" to make sure it works well.

Also, for precaution in the IE browser, go to tools > Internet options > Under General - delete cookies and files., Under Programs - Restore Web Settings, Under Advanced - Restore Defaults and uncheck "enable third party browser extentions (which will require a restart)"

Let us know if this works or not. Good luck!

 

by: scripttron75Posted on 2009-08-03 at 09:14:32ID: 25005801

still did not work both IE and mozilla still crash.

 

by: scripttron75Posted on 2009-08-05 at 11:34:12ID: 25026595

any help on this.

 

by: buggosorousPosted on 2009-08-08 at 22:57:36ID: 25052992

If this is was working well before, you could do a system restore from Start > Programs > Accessories > System Tools > System Restore.

First create a restore point for current day and then go back to a paoint where it was working well.

 

by: scripttron75Posted on 2009-08-12 at 08:58:48ID: 25080022

I think we did try a system restore i will confirm.

 

by: scripttron75Posted on 2009-08-12 at 09:35:45ID: 25080356

confirmed we already tried it.

 

by: scripttron75Posted on 2009-08-13 at 09:29:39ID: 25090199

can anyone help with this?

 

by: gatorvipPosted on 2009-08-13 at 12:17:41ID: 25091807

I'm not familiar with Oracle forms, but there is a bug report in Oracle Metalink (search for Note 399635.1) regarding something similar to your issue:

Subject:       Internet Explorer Crashes When Forms Is Launched

In particular, there is a problem related to 3rd party browser extensions. "At present there are some extensions that may cause conflicts with Jinitiator. These are:
Windows Live Toolbar, Windows Live Toolbar Helper, Windows Live Messenger, McAfee Site Advisor"

If you have any of those installed, try to disable them.

From the same link:
IMPORTANT: The Microsoft JVM reached end of life at the end of June 2009. As such customers should consider moving any non Oracle Applications off MS JVM to Sun JRE. Making such changes would also avoid conflicts.
http://www.microsoft.com/mscorp/java/default.mspx

 

by: scripttron75Posted on 2009-08-17 at 15:39:43ID: 25119011

any thing else, i looked on his machine  none of those apps are on their.

 

by: scripttron75Posted on 2009-08-20 at 16:29:49ID: 31609929

this did not actually answer but was the only thing that even came close to an answer, the user decided to just reformat the machine due to other problems.

20120131-EE-VQP-002

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