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8.2

CRS 2008 V1 and Crystal Reports 2008 V1 SP2 Compatibility Issues?

Asked by SWEnergy in Business Objects, Crystal Reports Software

Tags: Crystal Reports Server 2008

I'm having issues with the SP2 update for Crystal Reports breaking CMC in CRS 2008. I've run through this processes several times, and I'm able to replicate the problem each time I reboot after the SP2 install...

1) Installed CRS 2008 V1, rebooted and verified functionality
2) Installed Xcelsius 2008, rebooted and verified functionality of both products
3) Installed Crystal Reports 2008 V1, rebooted and verified functionality of all three products
4) Installed SP2 for Crystal Reports 2008 - verified that CMC was still functioning properly
5) Rebooted

At this point, one of two things happens. I either can't browse to the CMC (get a generic "page cannot be displayed" error) OR if I can log in to the CMC, the Licensing page is completely blank. If I go to the Registration Wizard utility for CRS, it tells me my key is invalid (which it isn't).

I've wiped the server and started fresh, going through the above process again, and I get the same results. I then took a snapshot (VM) of the server at the point where I installed Xcelsius and have tried running through the rest of the process several more times...always ending up breaking after SP2.

Environment:
Windows Server 2008 Standard SP2
Using IIS7 only (no Tomcat)
DB is on a separate server running SQL Server 2008

Anyone else experience anything like this? Suggestions?
[+][-]10/14/09 01:48 PM, ID: 25575052Accepted Solution

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About this solution

Zones: Business Objects, Crystal Reports Software
Tags: Crystal Reports Server 2008
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Solution Provided By: SWEnergy
Participating Experts: 1
Solution Grade: A
 
[+][-]10/14/09 01:29 PM, ID: 25574808Expert Comment

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[+][-]10/14/09 01:36 PM, ID: 25574886Author Comment

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[+][-]10/14/09 02:28 PM, ID: 25575468Expert Comment

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