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7.0

Crystal 10 crashes

Asked by smpross in Crystal Reports Software

Tags: encountered, has, problem, crystal

Hi All,
I have a user running Crystal Reports version 10 on a Windows XP Pro box.  It has been working fine for weeks.  Now suddenly, when she clicks on the Icon, it comes up. But when you go to open a file or start a new report I get the Microsoft error message saying that crw32.exe  has encountered a problem and must close.  I have already tried uninstalling and re-installing Crystal Reports 10.  It did not make any difference.  However, I must admit that the uninstall does not seem very complete as when I reinstalled the program and clicked open, my previous file list was still there.  Here is the error message that I received in the event viewer...
Event Type:     Error
Event Source:     Application Error
Event Category:     None
Event ID:     1000
Date:          1/20/2006
Time:          2:49:42 PM
User:          N/A
Computer:     ACCTNGMGR
Description:
Faulting application crw32.exe, version 10.0.5.820, faulting module crw32.exe, version 10.0.5.820, fault address 0x000e7ddf.


Event Type:     Error
Event Source:     Application Error
Event Category:     None
Event ID:     1001
Date:          1/20/2006
Time:          2:50:48 PM
User:          N/A
Computer:     ACCTNGMGR
Description:
Fault bucket 168144129.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20   Bucket:
0008: 31 36 38 31 34 34 31 32   16814412
0010: 39 0d 0a                  9..    


Any help would be greatly appreciated.

Scott
[+][-]01/22/06 03:34 PM, ID: 15762628Accepted Solution

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About this solution

Zone: Crystal Reports Software
Tags: encountered, has, problem, crystal
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Solution Provided By: DarrenZai
Participating Experts: 2
Solution Grade: B
 
[+][-]01/22/06 05:40 PM, ID: 15762993Expert Comment

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[+][-]01/23/06 11:46 AM, ID: 15769674Author Comment

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[+][-]01/23/06 03:04 PM, ID: 15771463Expert Comment

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[+][-]01/23/06 07:08 PM, ID: 15772672Expert Comment

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