Question

Crystal Reports runtime is not installed correctly

Asked by: jimpen

I have a delivered app that is running on Citrix/Metaframe servers. There is an install problem with the application.  On some of the servers I'm getting the the following error running as admin:
----------------------------------------------------
An error has occurred while attempting to load the Crystal Reports runtime.

Either the Crystal Reports registry key permissions are insufficient, or the Crystal Reports runtime is not installed correctly.

Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.
----------------------------------------------------

But it works on others MF servers and local machines.

The OS is Windows 2000 Server Standard Edition.

I found a copy of CrystalRedist115_x86.msi in the C:\WINDOWS\Temp\VSD5CE.tmp\CrystalReports directory and was trying to independently install it but it is asking for a Product Key to complete, and I don't have unless it is buried in the registry.

I found this article on the SAP/BO website
1200907 - Error: "...occurred while attempting to load the Crystal Reports runtime..." when running CR XI Release 2 SP3 .NET application on a 64 bit OS

http://tinyurl.com/65549h

But since I can't recompile the app and it isn't 64 bit I'm not sure it applies.

The code snippet below is the detail error it throws before shutting down the app.

It is late in the day my time so I'm going to let this one simmer over night and see if anyone has any ideas.

Thanks.

The following exception occurred: The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception.
 
Exception detail:
-------------------------------------------------------
System.TypeInitializationException: The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception. ---> CrystalDecisions.CrystalReports.Engine.LoadSaveReportException: An error has occurred while attempting to load the Crystal Reports runtime.
 
Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.
 
Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.  Please go to http://www.businessobjects.com/support for more information.
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.CheckForCrystalReportsRuntime()
   at CrystalDecisions.CrystalReports.Engine.ReportDocument..cctor()
   --- End of inner exception stack trace ---
   at CrystalDecisions.CrystalReports.Engine.ReportDocument..ctor()
   at CrystalDecisions.CrystalReports.Engine.ReportClass..ctor()
   at visionsoftwaresolutions.fiscal.bus_reports.reports.balance_sheet.BalanceSheetWF.getReportConnectedToData(Int32 options)
   at visionsoftwaresolutions.fiscal.bus_reports.reports.balance_sheet.BalanceSheetWF.GetBalanceSheet(BusFinancialCalcs bfc, Int32 options, String zeroCharacter, Boolean latestStandard, SpreadData spreadData)
   at visionsoftwaresolutions.fiscal.bus_reports.workflow.ShowReportSelect.CreateReports(String financialsGuid, List`1 statementGuids, List`1 ids, GlobalCashFlowKeys globalCashFlowKeys, Int32 options, String zero, Boolean view, List`1 person_keys)
   at visionsoftwaresolutions.fiscal.bus_reports.ui.ReportSelectUI.printPreviewReports(Boolean preview)
   at visionsoftwaresolutions.fiscal.bus_reports.ui.ReportSelectUI.btnPreview_Click(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ButtonBase.WndProc(Message& m)
   at System.Windows.Forms.Button.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
 
Inner exception detail:
-------------------------------------------------------
CrystalDecisions.CrystalReports.Engine.LoadSaveReportException: An error has occurred while attempting to load the Crystal Reports runtime.
 
Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.
 
Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.  Please go to http://www.businessobjects.com/support for more information.
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.CheckForCrystalReportsRuntime()
   at CrystalDecisions.CrystalReports.Engine.ReportDocument..cctor()
                                  
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Asked On
2008-08-28 at 16:19:09ID23687486
Tags

CRYSTAL REPORTS XI R2

Topics

Crystal Reports Software

,

Citrix

Participating Experts
3
Points
200
Comments
7

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Answers

 

by: mlmccPosted on 2008-08-28 at 18:05:19ID: 22341334

DO you have the same .Net framework on all machines?  It should be 2.0 to use CR XI Release 2 (11.5)

mlmcc

 

by: jimpenPosted on 2008-08-29 at 06:41:39ID: 22345266

Checked using the downloadable from http://www.tmgdevelopment.co.uk/versioncheck.htm -- nice little app.

The only difference between the working server and non-working was the server's name.

VersionCheck results for ServerName:
 
Installed .NET Runtime(s)
OK.
Current version: The following runtimes are installed:
1.1.4322.2407 Version 1.1 Post-SP1 with KB928366 Apr 2007
2.0.50727.1433 
 
ADO Database Runtime Version
OK.
Current version: 2.80.1064.0
Determined from file: C:\Program Files\Common Files\System\ADO\msado15.dll
 
Internet Explorer Version
OK.
Current version: 6.0.2800.1924
Determined from file: C:\WINNT\system32\shdocvw.dll
 
VersionCheck (c) 2002-2007 TMG Development Ltd - http://www.tmgdevelopment.co.uk/versioncheck/indexapp.htm
                                              
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by: jimpenPosted on 2008-09-02 at 08:38:14ID: 22368274

Apparently the problem is that the Crystal installer was failing as part of the packaged installer with the application. Or the installation of other software packages that also uses Crystal is/was damaging the Apps Crystal. Doing a manual reinstall from the Redistributable works.

The solution to not having the product code was to go to the machines registry and find the
HKLM\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\Keycodes\CR Ent key.

Extract default value, for the key, to a text file -- It has carriage returns in it -- and then use that key to manually run the install of the Redistributable.

 

by: JothiRPosted on 2010-11-10 at 23:46:21ID: 34109498

Hi,
       I am facing the follwing problem with vs2005 package. Can anyone tell the solution to resolve this.

An error has occurred while attempting to load the Crystal Reports runtime.

Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.

Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.  Please go to http://www.businessobjects.com/support for more information.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: CrystalDecisions.CrystalReports.Engine.LoadSaveReportException: An error has occurred while attempting to load the Crystal Reports runtime.

Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.

Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.  Please go to http://www.businessobjects.com/support for more information.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.  

Stack Trace:


[LoadSaveReportException: An error has occurred while attempting to load the Crystal Reports runtime.

Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.

Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.  Please go to http://www.businessobjects.com/support for more information.]
   CrystalDecisions.CrystalReports.Engine.ReportDocument.CheckForCrystalReportsRuntime() +241
   CrystalDecisions.CrystalReports.Engine.ReportDocument..cctor() +197

[TypeInitializationException: The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception.]
   CrystalDecisions.CrystalReports.Engine.ReportDocument..ctor() +0
   CrystalDecisions.CrystalReports.Engine.ReportClass..ctor() +4
   CrystalClass.c_rpt_irs_mfund1099div_noforeigntax..ctor() in D:\Dotnet\Dotnet\ENVISION23\AdvCrystalClass\c_rpt_irs_mfund1099div_noforeigntax.cs:21
   c_irs_mfund1099div_noforeigntax.ConfigureCrystalReports() +400
   c_irs_mfund1099div_noforeigntax.Page_Load(Object sender, EventArgs e) +616
   System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
   System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +50
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627

 


--------------------------------------------------------------------------------
Version Information: Microsoft .NET Framework Version:2.0.50727.3603; ASP.NET Version:2.0.50727.3614

 

by: jprudenPosted on 2011-03-02 at 14:04:20ID: 35022351

I am having the same problem as as above but with Crystall CRRuntime_12_2_mlb.msi running on a MS 2008R2 64bit Server. Any help would be great. You can reach me by email SDass -at- optonline -dot- net

Edited to obfuscate e-mail address.
                                              
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20120131-EE-VQP-002

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